Summary

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

Job Description

Our Opportunity:

We are currently looking for an Supply Chain Manager who will be responsible for the end-to-end operations at Pomellato Americas, which will include both Logistics  Management and Customer Service. We expect that this role will be a combination of managing people and improving performance, productivity, efficiency and profitability. The ideal candidate will oversee all supply chain and operational activities across US and LATAM market. In addition, the role includes complementary responsibilities for Canada and the Caribbean and a strong coordination and alignment with HQ based in Milano, Italy.

How You Will Contribute:

Be an active member of the Pomellato Americas leadership team to define the future direction, supporting strategic & tactical initiatives, in coordination with Operations HQ guidelines.

Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration

Analyze current operations processes and performance, recommending solutions for improvements as needed. Monitor and manage quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated

Communicate and explain new directives, policies or procedures to Commercial teams (both retail and wholesale); for major changes, meet with staff to explain, train and answer questions

Manage a team of 2-3 people

Key Responsibilities:

Logistics

Oversee 3PL performance, warehouse operations, inbound/outbound flows, and transportation activities.

Supervise international shipments from HQ and liaise with Customs Representatives

Responsible for handeling temporary importations both for Commercial and PR purposes.

Manage couriers and freight partners, ensuring service quality, accurate deliveries/returns, and cost optimization.

Lead the annual stock take and ensure full compliance across all logistics and customs processes.

Customer Service Management

Supervise the complete end-to-end order management process for the network, ensuring accuracy, timely fulfillment, and high service levels.

Support the wholesale channel in collaboration with local sales teams and HQ.

Oversee order flow, inventory allocation, delivery timelines, and return processes.

Supervise all international shipments arriving from HQ (Italy), ensuring correct documentation, customs clearance, and accurate receiving.

Monitor international shipments to Mexico, Canada and the Caribbean, import processes, and oversee returns management to ensure compliance and timely execution across the markets.

Supervise, train and motivate customer service specialists to achieve performance goals

Ensure adherence to company policies and regulatory requirements

Act as a backup for Customer Service Specialists when needed

After-Sales

Supervise the full after-sales process, ensuring repairs, rework, and replacements meet HQ standards and turnaround times.

Manage the collaboration with local laboratories for repair and rework activities.

Track after-sales KPIs.

Process Optimization & Compliance

Support deployment of global tools, ERP enhancements, and corporate best practices.

Ensure adherence to internal policies and regulatory requirements.

Ensure proper usage of It systems, data accuracy, and alignment with HQ standards.

Monitor system adoption, identify needs, and coordinate training with HQ IT.

Support the deployment of new functionalities and enhancements.

Who you are:

Degree in engineering or proven experience in Operations/Supply chain roles

Knowledge of ERPs, WMS

Knowledge of retail front end and back-end systems

Previous successful team management experience a must

Problem solving and analytical skills with advanced level in data analysis through excel

Ability to deli