Cashier II

Job Profile Summary

This job supports the operations of the Cashier’s office for Broward College by providing financial services to students and campus departments with an emphasis on quality customer service. This position is responsible for timely and accurate accounting and reconciliation of large-scale cash exchanges, credit receipts, and other payment processing including 3rd party Dynamic forms and 3rd party coverage. Responsible for handling all QLess calls and in person inquiries for the Cashier’s department. Assumes all responsibilities of the office supervisor when the Cashier Supervisor is unavailable. Daily guides the work of entry level and newer cashier staff and responsible for completion of complex cashier functions.

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

Applicants claiming preference are responsible for providing required documentation at the time of submitting application.
For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

  

Minimum Education:

• Associate's degree preferred.
• College-level coursework in business, management, or accounting functions desired.
• An equivalent combination of experience and education may be considered.

Minimum Experience/Training: 

• Three years of progressively responsible experience in a customer service and cashier related field or work.

Essential Functions:

Daily -65%: Applies payments to appropriate accounts by - collecting a variety of cash and cash-related transactions including third party billing documents - evaluating those transactions for accuracy and validity - creating official payment receipts and applying coverage - reconciling collections through a daily review and balance of transactions to the cashier session and credit card/check conversion equipment. Researches student account inquiries by - evaluating payment, refund, coverage and other transaction history for accuracy - comparing account data from the student, finance and financial aid systems - consolidating information into a concise explanation - correcting accounts through reimbursements, coverage corrections, or communication with other departments  

Daily -20%: Provides information to internal and external customers by explaining pertinent/applicable rules, regulations, policies, and procedures, directing customers to appropriate departments or personnel

Daily - 10%: Prepares and reconciles departmental bank deposits for transport to financial institution by: auditing daily cash and cash-related collections of cashiering staff, investigating and resolving out of balance errors, packaging collections and completing documentation

Daily -5%: Supports departmental operations by: processing purchase order receiving - serving as liaison to resolve interdepartmental issues - retaining records in accordance with established procedures - maintaining the confidentiality of student information - safeguarding college assets -  - initiating refunds - researching credit card charge back requests in a timely manner - providing quality customer service at all times - other duties as assigned 

Knowledge, Skills and Abilities: 

• Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.
• Ability to manage own work to job and performance standards. Ability to participate as an active team member
• Ability to lead a group of employees
• Requires intermediate to advanced knowledge of computer systems, i.e. Microsoft Office Products as well as specialized computer systems
• Ability to interact and effectively communicate with a diverse employee and student population  

Competencies:

Respect for Others

Demonstrates respect for team members and constituents by valuing their contributions toward the goals of the work unit and the College. Maintains professionalism and contributes to a cohesive work environment

Teamwork

Cooperates and collaborates with individuals & groups that support the mission and values of the College

Works effectively with all individuals and contributes to a positive environment by working with a diverse population of students, faculty, staff and external constituents. Contributes to an inclusive, respectful