Deputy Chief Information Officer

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Deputy Chief Information Officer

Job Description Summary:

The Deputy CIO is a key role on the leadership team of the college’s IT department. This position is internally focused with responsibility for the operational technology teams within the department. The Deputy CIO will work under the guidance of the Vice Chancellor of Technology (CIO) and will have clearly defined goals related to overall maturity of the IT department and the technology it supports district-wide. Operational areas under the purview of the Deputy CIO include: IT infrastructure (systems, network and physical security), software development, technical support, enterprise systems and business intelligence.

In addition to managing the daily operations of much of the IT department, the Deputy CIO will be responsible for leading strategic projects aimed at eliminating technical debt and increasing the robustness of the college’s technology landscape.

Job Description:

Description of Duties and Tasks

• Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws.  Recommends hire and termination personnel actions for positions supervised.
• Contributing to the development of the college’s technology roadmap.
• Leading and successfully completing technology transformation projects aimed at improving operational capabilities with minimal supervision. Success means full scope of work completed on time, within budget and aligned with established acceptance criteria.
• Partnering with peers both within and outside of the IT department to accomplish shared goals.
• Participating in defining goals for the teams reporting to the Deputy CIO and the broader IT organization.
• Ensuring team goals are met and projects are successfully completed (teams are meeting established operational targets)
• Reporting data in various formats showing the performance of IT functional areas and making recommendations for changes/improvements as needed to enhance performance. 
• Providing leadership and coaching for the teams reporting to the Deputy CIO
• Leading teams (directors and their reports) in the creation and/or refinement of service catalogs, operating procedures, service and operating level agreements (SLAs/OLAs), and success metrics.
• Providing strategic recommendations for solving technology problems.
• Establishing and managing relationships with 3rd party product and service providers as needed to accomplish defined goals.
• Acting as technical sponsor for all major technology projects within your areas of responsibility.
• Ensuring technology project requirements, scope, budgets and timelines are well-defined.
• Ensuring technology projects are well-managed and are being executed as per established expectations.
• Effectively building both operational and project teams.
• Administrative aspects of people management including, but not limited to absence ap