Partner Service Manager, Customer Experience

<p><strong>BE PART OF BUILDING THE FUTURE.</strong></p> <p>What do NASA and emerging space companies have in common with COVID vaccine R&amp;D teams or with Roblox and the Metaverse? </p> <p>The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. <a href="https://www.purestorage.com/content/dam/purestorage/pdf/PureStorage_FactSheet.pdf.">With 9,000 customers including 50% of the Fortune 500, we’ve only scratched the surface of our ambitions</a>. </p> <p>Pure is blazing trails and setting records:</p> <ul> <li>For eight straight years, Gartner has named Pure<strong> a leader in the Magic Quadrant </strong></li> <li>Our customer-first culture and unwavering commitment to innovation have earned us a certified <strong>Net Promoter Score in the top 1% of B2B companies globally</strong></li> <li>Industry analysts and press <a href="https://www.purestorage.com/company/newsroom/awards.html">applaud Pure’s leadership</a> across these dimensions</li> <li>And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go</li> </ul> <p>If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.</p><p><strong>About Us </strong></p> <p>Our ambitious goal of helping innovators build a better world with data started in 2009. Today, we are one of the  fastest growing enterprise companies in history, surpassing $1B in revenue at the end of 2017.  The world is experiencing a technological revolution driven by AI, machine learning, virtual reality, quantum  computing and self-driving cars -- all of which require large amounts of data and put Pure’s technology literally  in the driver’s seat. Our solutions deliver real-time, secure data to power mission-critical production, DevOps,  and modern analytics in multi-cloud environments. With a Satmetrix NPS score in the top 1% of B2B companies  worldwide, our customer-first culture and commitment to innovation create a thriving company that employees,  customers, partners, and investors love. For more information on our business, check out the corporate fact  sheet here. </p> <p><strong>What You Will Be Doing </strong></p> <p>The Partner Service Manager (PSM) is responsible for the recruitment, development, management of Service  Partners within Service Programs at Pure. Currently the main Partner Service Program is ASP, Authorized  Services Partner. The PSM will assess and measure Service performance of qualified Service Partners across  EMEA. </p> <p>The successful PSM will work effectively with the Partner Account Managers (PAM), Regional Sales Directors,  District Managers, and Account Executives to successfully develop service capabilities of select Partners and  help them differentiate their Service Offerings and GTM. The Manager will be expected to participate in  developing and executing strategy with the right Partners. Whilst Improving the Customer experience provided  across Pure Solutions supported and serviced by them. There will be ongoing operational and financial analysis  and measurement as well as continuous program and account management of all the Service and Support  Programs. </p> <p>You will: </p> <ul> <li> Create Regional Strategies and lead efforts to enable Partners to provide world class Services and Support • Manage and be the main point of contact for existing partners, ASPs </li> <li> Own the recruitment, onboarding and development of Service Partners </li> <li> Coordinate relevant meetings, reviews and assessments of Partners on their Service quality • Help develop the program, assets, collateral and marketing of relevant programs, bring to the field • Ensure Partners stay compliant to the Service Programs and help them stay compliant. • Find and fine tune ways to help Pure and Partners to win/win with profitable business. • Provide and or coordinate training, continuous learning and development of our Partners. </li> </ul> <p><strong>What You Bring To The Team </strong></p> <ul> <li> Self Starter, Critical thinker, Problem Solver </li> <li> Good working knowledge and experience of the EMEA market. </li> <li> European Languages a plus </li> <li> 8 years + Software and Hardware industry experience working with Support, Services, Partner programs. • Ability to travel across EMEA up to 30% of the time and to US when required. </li> <li> Proven experience in developing and growing partner relationships, operations and program execution. • Ability to work in dynamic challenging environments and new territories.  </li> <li> Excellent time management, analytical and communication skills </li> <li> A passion for Customer satisfaction, Customer Success. <