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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

The Clinical Application Specialist represents the clinical end user within the Business. With clinical qualification & experience in Radiation and / or Medical Oncology, you will provide clinical expertise to aid in the development of new technologies and products following the product creation process. Additionally, you will be supporting Elekta’s portfolio of established products, this includes delivering new features, product training to Elekta colleagues, handling escalated clinical application support issues as well as proactively investigate and resolve their support issues.

Responsibilities-

• Assess the Customer Experience (in cooperation with the Account Team) to determine if the customer’s workflows are optimized.

• Provide clinical specialist expertise for new product and release implementation.

• Partner with the Regional Readiness team to ensure quality software is rolled out to our customers via the region.

• Provide clinical input to the product team during the product creation process and ensure user needs are met.

• Interface with Product Owners/Managers, User Centered Design team, and participate in relevant meetings, i.e., system demo, PI planning to understand features in new product/release.

• Assist Global Education and Training in development of training materials, implementation, and support plans for new software releases.

• Deliver clinical training and support to the regions for the initial implementations of new releases.

• Provide relevant customer feedback on implementations of released products in the field to relevant internal teams, i.e., Product Managers, R&D Engineering.

• Partner with GET and ICT to develop and deliver required clinical training programs in a timely manner in preparation of new releases.

• Develop product/feature demonstration under Product Manager’s guidance.

• Provide Knowledge Transfer and Regional Implementation meetings to regional staff.

• Provide regional support teams with assistance on clinical issues and handling escalated issues per established policies and procedures.

• Team members would not lead but assist the training development team - provided input in terms of content that should/shouldn’t be included and well as reviewing initial drafts.

• Provide clinical expertise and support to other departments both within the PSE team as well as other areas of the business, i.e., Service Engineering group when required.

• Review and understand new product features as d