Assistant General Manager

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

   

Are you RED's Assistant General Manager?

• You are hospitality – you want to change the life of every person who steps in the front door. You goal is to make sure your staff is excited to provide an unforgettable experience that keeps your guests coming back for more (and more and more).
• You are passionate – about every detail and aspect that goes in to making a hotel successful. Hiring a great staff? Sign me up. Ensuring the operations are running smoothly? Check! You are on it. You aren’t afraid to roll up your sleeves and get the job done.
• You are a leader –  training and motivating a team of rock stars is what gets you excited to go to work. You know how to create a high energy environment where fun and work collide, and ultimately everyone (guests and staff alike) go home exhilarated and excited for more.

To make our HR folks happy, here some traditional roles & responsibilities:

Key Responsibilities:

Partnering with the General Manager to develop and implement business strategies for the hotel which are aligned with Radisson and the hotel owner’s overall mission, vision, values and strategies

• Monitors status regularly and adjusts strategies as appropriate
• Ensures alignment of the hotel’s operations with owner and Radisson objectives by serving as liaison for the General Manager
• Develops the annual budget and capital budget in conjunction with Finance, General Manager, and the Vice President of Owned and Managed Operations. Also assists in obtaining owner’s approval
• Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunities

Achieves the hotel’s profit, customer service and revenue goals by directing the day-to-day operation of the hotel

• Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
• Works with the Executive Committee to continually improve hotel operations by evaluating guest services provided responding to opportunities within the market
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Ensures that the hotel adheres to Radisson standards of operations
• Ensures the hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards
• Maximizes profitability by using forecasting techniques to ensure appropriate staffing
• Through leadership, creates a culture of employee engagement and development
• Responsible for hotel HR functions
• Responsible for Hotel Accounting functions
• Responsible for direct oversight of Front Office, Hous