Customer Service Agent - Temporary

Job Type Temporary Description

ABOUT LOVESHACKFANCY

LoveShackFancy began in 2013 with a beach-to-ballroom hand-dyed halter dress that founder and creative director Rebecca Hessel Cohen made for her bridal party. Over time, that one article of clothing, created to celebrate love, has turned into a world filled with all things romantic, dreamy and drenched in optimism — from clothing to tabletop, bedding, swim, ski, travel accessories, shoes and more.

KEY RESPONSIBILITIES

1. Comprehensive Customer Service Management: Handle LoveShackFancy's online customer service channels, including emails, phone calls, chats, and texts,  ensuring prompt and professional responses to all inquiries.
2. Exemplary Customer Engagement: Interact with customers in a timely and professional manner, striving to exceed their expectations at every touchpoint. It is  our goal to provide world-class service to our customers, fostering loyalty and satisfaction.
3. Problem Resolution: Address customer concerns and resolve issues efficiently and effectively, demonstrating empathy and a solutions-oriented approach.
4. Cross-Functional Collaboration: Collaborate closely with internal teams, including direct-to-consumer teams and other relevant departments, to gather insights, resolve complex issues, and enhance product knowledge.
5. Feedback Integration: Gather and integrate customer feedback into ongoing improvement initiatives, contributing to the enhancement of LoveShackFancy's products, services, and overall customer experience.
6. Adaptability and Flexibility: Adapt to evolving customer service needs and contribute to a positive and collaborative work environment

Location: Remote

Duration: Temporary (June 2024-January 2024)

This job description outlines the primary duties and responsibilities for the temporary position and may be subject to change. It may not encompass all tasks that may be assigned, and responsibilities may be amended as needed.

SKILLS, QUALITIES AND BEHAVIOURS

• Excellent  verbal and written communication skills.
• Strong organizational skills with meticulous attention to detail.
• Ability to work both independently and collaboratively within a team.
• Previous experience in customer service or a related field is advantageous.
• Familiarity with LoveShackFancy products is a plus.
• Bachelor's degree preferred