Hospital Director of Operations, Veterinary Medicine

Ethos Veterinary Health is hiring a Hospital Director to join our team at the Veterinary Emergency Referral Center in Pensacola, FL!
We are seeking a visionary and dynamic Director of Hospital Operations to lead an emergency and specialty team at the Veterinary Emergency Referral Center (VERC) in beautiful Pensacola, Florida! This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence. The ideal candidate will have extensive experience in matrixed organizations, a passion for veterinary medicine, and a track record of building collaborative, high-performing teams. 
You will play a critical role in envisioning the future, driving innovation, and engaging cross-functional teams, including support center colleagues, to foster an environment where excellence and compassion thrive.

What's in it for you?
•    A competitive salary range of $110k - 130k/ annually
•    Annual profit-sharing bonus plan
•    Newer state of the art facilities with a strong Medical Leadership team and collaborative culture! 
•    The Ethos Veterinary Health (EVH) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.

Key Responsibilities
Envision – Strategic Leadership & Decision-Making
•    Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
•    Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
•    Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

Transform – Innovation & Operational Excellence
•    Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
•    Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
•    Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
•    Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.

Engage – Cross-Functional Collaboration & Communication
•    Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
•    Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
•    Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.

Develop – Talent Growth & Team Culture
•    Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
•    Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
•    Identify and grow future leaders while supporting staff development at every level.

Drive – Operational Execution & Accountability
•    Drive execution of hospital priorities with urgency, discipline, and focus on outcomes.
•    Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
•    Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
Inspire – Culture, Vision & Leadership Presence
•    Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
•    Lead by example—bringing optimism, compassion, and clarity to your leadership.
•    Foster a resilient and mission-driven culture that embraces change and celebrates collective success.

Qualifications
•    Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA
•    Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.

Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.

Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.
This is more than an operational role—it