AC Power Customer Engineer - Austin

Job Description  

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.  We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. 
 

Why Vertiv is the best company for Field Service professionals: 

Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture 

Company leaders have many years of hands-on Field Service experience in this industry and many others 

Tremendous focus is placed on employee technical and leadership development 

Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning 

Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more 

Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides 

Company-wide commitment to promoting a strong work/life balance 

An employer-of-choice for Veterans with technical backgrounds 

The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training.  The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate. 

  

RESPONSIBILITIES: 

ROLE 

Perform service tasks as assigned and as per company policies and procedures 

Capable of working under direct supervision or independently based upon training completion 

Render on-site and phone assistance to customers 

Communicate with Technical Support on technical or procedural issues 

Implement Field Change Notices per published guidelines 

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips 

SAFETY 

Operate in a safe manner in accordance with published safety guidelines 

Maintain and operate company vehicle in accordance with local laws and company policy 

Must wear appropriate PPE as per company guidelines and accordance with job duties 

Adhere to work hours policy guidelines – “14 hours rule” 

Complete required Vertiv safety training assignments on time. 

Adhere to on-site Customer safety requirements when applicable. 

Report all work-related accidents or injuries within 24 hours to the appropriate personnel. 

ADMINISTRATION 

Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines 

Maintain individual inventory and perform cycle counts in accordance with company policy 

Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies 

CUSTOMER SATISFACTION 

Provide proper and adequate communication to internal and external customers 

Provide estimated time of arrival to the customer where applicable 

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment 

Strive to provide all customers a “first time fix” for their equipment 

Maintain customer satisfaction rates per company guidelines 

Attend Customer Meetings as required 

PERFORMANCE 

Maximize productivity by combining service opportunities 

Complete all technical and administrative work in an efficient and timely manner 

Capable of making technical and commercial decisions under pressure 

Properly evaluate site and equipment for appropriate billing status 

Maintain productive utilization rate per company guidelines 

Perform inventory cycle counts per company guidelines 

Adhere to company dress code and safety regulations 

Meet or exceed on-site response time requirements for each customer 

Understand and comply with company startup/escalation processes and procedures 

Maintain proper and adequate level of internal communications