Hotel Operations Assistant Manager-Nobu Hotel (Caesars Palace LV)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”

• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

The Assistant Hotel Ops Manager reports to and collaborates with the Hotel Operations Manager-Nobu to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel. This integral role assists in leading departments; Front Office, Front Services, Mini Bar, in-room Dining and Hospitality events.

This leader assists in leading the team to deliver remarkable guest and team member experiences.  It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team.  Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office. 

The Hotel Operations Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment.  The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guests; and act on feedback to make the operations better.

All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure, ensuring a positive guest experience throughout and adjusting as necessary.

• Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity.

• Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day-to-day basis.

• Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them.

• Manage the prescribed departmental sequence of service and practice proper safety protocols while cleaning guest rooms, stocking linen, and completing assigned checklists.

• Manage a dynamic team that will consistently deliver outstanding service and first-in-class levels of cleanliness across all public areas and guest rooms.

• Establishes and maintains the standard for the guest’s room experience during their visit to the hotel

• Demonstrate a professional sense of urgency while in the guest rooms and public space to provide a thoughtful guest experience by keeping space clean and well organized.

• Observe conditions of all the physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye.

• Work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel.

• Utilize analytics to monitor the inventory yield and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, dev