Senior UX Content Designer

As cybercriminals become more sophisticated, we need to provide simple, yet powerful solutions to help our customers defend their digital environments.

We are looking for a spirited Senior UX Content Designer to plan, track, and create connected learning experiences for our customers. We’re seeking a writer that deeply understands customer challenges and expertly leverages data to inform content decisions.

About the Team

You’ll work hand-in-hand with:

• UX Content, UX Design, and UX Research partners to craft content experiences end-to-end that guide our customers to achieve their outcomes.

• Product Management and Go-To-Customer experts to identify and balance business goals, and end-to-end content experiences that expand product knowledge for our internal and external stakeholders.

• Research, Support, and Customer Success to understand how our customers actually use and deploy our products in the real world.

• Visual Design and UX Engineering to work within and contribute to our design system, and ensure necessary content elements and editorial guidelines are available to PM, UX, and engineering partners.

• Software Engineering with direct partnership and collaboration on technical details to  understand what needs to be documented, how, at what granularity, and by which medium.

About the Role

In this role, you will:

• Lead and own large-scale content development projects (identify requirements, research needs, plan content, track work, execute, communicate updates, and iterate based on feedback).

• Mentor other UX writers and UX Content Designers, sharing relevant experience and providing meaningful and productive feedback. 

• Serve as the go-to expert for product capability and usage questions. 

• Contribute to strategic planning with partners, advocate proactively for the right content experience, and articulate the ROI of effective content.

• Strategically engage design, engineering, PXE, and research partners. 

• Lead discussions for writing and content design standards and actively contribute to the Writing Style Guide.

• Design engaging learning experiences, including in-product walkthroughs, help documentation, infographics, multimedia content (including videos), and more.

• Provide holistic oversight for help content and provide recommendations based on industry best-practices. 

• Engage and collaborate with stakeholders to encourage a content-as-a-priority approach.  

• Be a positive, supportive, kind, and thoughtful member of the Rapid7 community. .

The skills you’ll bring include:

• Excellent written and oral communication skills.

• An obsession with grammar and writing rules. 

• A research-driven approach to content design.

• Strong project management skills.

• The right mix of technical knowledge, writing skills, and analytical skills to deliver awesome content experiences.

• Experience working with GitHub, JIRA, Markdown, Pendo, Figma, Miro.

• Knowledge of information architecture and how it relates to in-product and documentation experiences.

• Experience incorporating competitive analyses into your work.

• Excellent graphic design and data visualization skills.

• A passion for technology and desire to learn about it. 

• Experience working directly with cross-functional teams, including product management, marketing, experience design, and software development.

• The ability to be a team player, and bring together cross-functional roles to reach valuable, high quality, feasible content experiences together.

• The tenacity, humor, and people skills to work with and obtain information from a wide variety of team members.

• A desire to help others and lift teammates up. 

And finally, it’d also be extra nice if you have the following education and experience:

• BA/BS degree in Psychology, Human Factors, Communications, Computer Science, a related field, or equivalent practical experience.

• 5-7 years of relevant experience as a UX Content Designer. That being said,