Financial Products Customer Success Executive

Customer Success Executive, Financial Products

Summary

ADC Advance is seeking a motivated Customer Success Executive to lead service provider sales, onboarding and usage of Smart Home Pay. This position suits candidates who thrive in a collaborative environment, working closely with smart, productive colleagues and customers to develop and enhance outstanding products and processes. You will engage with Operations, Sales, Support, Product, and Technology teams to help customers understand our offerings, grow with us, and achieve success using our products.

Essential Duties and Responsibilities

• Manage a portfolio of projects and resources across multiple offerings in coordination with Operations, Sales, Support, Product, Finance, and Engineering teams.
• Collaborate with ADC Advance leadership and the Alarm.com Sales team to manage the new partner sales pipeline, organize partner recruitment efforts, oversee the underwriting experience, and support partner onboarding activities.
• Coordinate with leadership to monitor active partner KPIs, maximize partner success using ADC Advance products, and ensure compliance.
• Establish scalable structures and processes that enable program growth, including learning experiences for Alarm.com Sales representatives and new partners, from onboarding to continuing education
• Work cross-functionally with ADC Advance and Alarm.com teams to maximize the success of ADC Advance’s programs.
• Improve Smart Home Pay adoption and overall performance at the partner and partner sales representative levels through collaboration, product feedback and improvement, and training enhancements.
• Drive improvements in partner onboarding, training, and success by identifying areas of opportunity, developing strategies, and leading the implementation of changes.
• Define and measure Dealer and Sales representative milestones, prioritize deliverables, and manage cross-project, cross-team dependencies to meet team-wide goals.
• Administer, tailor, and implement Project Management tools to optimize partner onboarding, education, and operations.
• Other duties as assigned.

Requirements

• Bachelor's Degree or technical degree.
• 1-3 years of relevant work experience as a program or project manager, with experience working within software development teams required.
• Proven ability to manage customers and productively engage in a customer-facing role.
• Leadership experience with the ability to motivate others and build consensus.
• Excellent communication, presentation, organizational, and customer service skills.
• Ability to communicate and collaborate cross-functionally across diverse perspectives and areas of expertise.
• Strong quantitative, analytical, and critical thinking skills.
• Ability to work on multiple projects simultaneously in a small, fast-paced environment.
• Passion for consumer technology and a keen interest in developing a deep understanding of complex products and technologies.
• General knowledge of business, technology, economics, and/or finance.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine lea