Sr Systems Engineer

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity, and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests, and the communities in which we live. We strive to foster a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBC Universal has an exciting opportunity for a talented individual to become a Sr Systems Engineer within the Operations & Technology (O&T) organization, with a specific focus on NBCU Broadcast infrastructure. O&T supports enterprise Technology, Broadcast, and Production systems across the NBCU portfolio globally.

The Sr Systems Engineer will partner with NBCU Technology leadership on day-to-day operations, including VM deployment, OS access tickets, OS/VM troubleshooting, ESXi configuration, SOX auditing, and performance troubleshooting. Working within an agile framework, updating tickets in Jira/SNOW, and collaborating with cross-functional business leaders and partners, to provide “best in class” support for our NBCU local stations and global enterprise customers.

Responsibilities: 

• Develop & maintain engagements with Infrastructure Engineering, MSP resources, facility support, vendors, and Application teams to provide end-to-end delivery and support of appropriate infrastructure solutions.
• Provide level 2/3 operational support for ticket completion, incident management, problem management resolution, and On-Call activities.
• Demonstrate a dedication to building and maintaining a stable, high-performance technical environment.
• Partner with Business & client teams in building/articulating technical requirements and recommendations.
• Strong customer service skills and unfailing professionalism
• Partner closely and collaborate enthusiastically with both clients at the local facilities and peers across O&T
• Track timelines, manage priorities and schedules, and set client expectations.
• Partner with the Business Engagement team to capture technical requirements, provide solutions, and ensure resources are available to hit required timelines.
• Collaborate closely with the NBCU cyber security team to build repeatable systems with security best practices and hardening.
• Preferred familiarity with PCI and SOX procedures and controls
• Build out enterprise-wide monitoring systems with automated alerting and dashboarding interfaces for easy troubleshooting.

Qualifications

Basic Requirements: 

• Experience with management, building, and troubleshooting virtualization/OS technologies, specifically VMware, CentOS, RHEL, Oracle, and Ubuntu
• Strong understanding of Linux kernel tuning and operating system semantics
• High Availability, clustering, failover, and load balancing experience.
• System performance analysis, tuning, and troubleshooting, including network, system, and hardware optimization.
• Proficiency in troubleshooting tools such as strace, dtrace, tcpdump, and perf
• Technical expertise and experience with hardware vendors, preferably Cisco, Dell, or HP
• Familiar with general data center facility wiring/fiber/connectivity requirements.
• In-depth knowledge of networking protocols, routing, firewalls, DNS, DHCP, and network topology
• Enterprise compute processes and technology standards development experience
• Automation of operational tasks to improve reliability and enforce standards using tools like Puppet, Chef, and Terraform
• Scripting experience (e.g., Python, Ansible, Shell, PowerShell, Git, Tower) and CI/CD methodologies
• Familiarity with agile methodologies, working in Jira-based sprint structures.