Sr. Epic Cadence/MyChart Consultant - Contract

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Sr. Epic Cadence/MyChart Consultant at Hummingbird, you will play a vital role in executing project tasks and deliverables across client engagements. For this project, you will be responsible for executing technical configuration in support of stakeholder-led specialty or enterprise decision tree builds, leveraging advanced expertise in workflow design and application analysis. You will provide support for complex scheduling workflows across Cadence and MyChart, help refine specialty standards by identifying improvement opportunities aligned with client-approved guidelines, and adhere to documentation best practices for build tracking, migrations, and testing. You will also deliver high-quality go-live and post–go-live support in alignment with Hummingbird expectations.

Responsibilities

Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

FLSA Status: Exempt.

Compensation: Negotiable rate.

Benefits Eligible: Yes.

Travel: No expected travel to start, but may be asked to travel up to 25%.

Working Hours: Alignment with client work hours within the US (PST).

Work Location: This position is remote. You must work from a location within the United States with consistent internet service.

People Manager: No.

Project Delivery

• Execute scoped Improve projects and SOW deliverables, ensuring adherence to project timelines and commitments.

• Complete project tasks and deliverables with attention to detail and quality.

• Collaborate effectively with cross-functional teams to overcome project challenges and achieve project objectives.

• Maintain clear project documentation for knowledge transfer and support.

• Contribute to Hummingbird implementation playbooks and tools.

• Perform Epic system configuration, workflow design, and other application analysis work when it aligns with areas of expertise and the needs of the project.

Process Improvement & Optimization

• Coordinate improvement activities within your assigned workstream/project and collaborate with other workstreams to ensure alignment with project objectives.

• Analyze existing processes and workflows to identify areas for optimization and efficiency gains.

• Develop and implement improvement initiatives, leveraging best practices and industry standards.

• Engage with stakeholders to gather requirements, prioritize improvement opportunities, and gain buy-in for proposed changes.

• Monitor and evaluate the effectiveness of implemented improvements, adjusting as necessary to drive continuous improvement.

• Share knowledge of best practices and trends across healthcare organizations.

Operational Readiness

• Work closely with clients and Hummingbird leaders to assess operational readiness for Improve initiatives, identifying potential risks and mitigation strategies.

• Develop and execute operational readiness plans, ensuring alignment with project timelines and objectives.

• Collaborate with stakeholders to communicate changes effectively and facilitate smooth transitions.

• Provide ongoing support to address any operational issues or concerns.

General

• Provide guidance and mentorship to less experienced analysts, contributing to the team's overall growth.

• Take a proactive role in documenting team processes and procedures.

• Manage projects and workstreams of increasing complexity, scope, and criticality.

• Provide thorough documentation of build changes, tasks, and projects.

• Provide clear and organized status reports on key project areas.

• Lead meetings, reviews, and design sessions.

• Stay current with Epic certifications and application knowledge.

Required & Desired Skills

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