Contracts Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What we are looking for: 

We are seeking a motivated and ambitious contracts / process manager with 8+ years of proven experience managing contracts, legal assessments and related processes, to join our dynamic legal team. The successful candidate will be located in the US (on a flexible or remote basis), reporting to the Global Head of Privacy. The position will be a key part of the Global Privacy Team supporting strategic privacy goals and providing support on processes involving privacy and data protection across the organization. This is an opportunity to play a key role in ServiceNow’s expanding legal privacy team and to work on challenging global privacy issues in an exciting, fast-paced environment. 

What you get to do in this role: 

• Manage contracts and related processes with key deal teams across the ServiceNow business, including Commercial Legal and Procurement Legal, including negotiating privacy-related agreements, (e.g. DPAs, SCCs, International Data Transfer Agreements). 

• Develop and implement new or improved processes relating to all aspects of ServiceNow privacy and data protection program. 

• Provide advice and guidance to various departments, in conjunction with the Global Privacy team. 

• Assist in pursuing and maintaining privacy related Certifications and Standards. 

• Assist in the creation and maintenance of privacy related notices, policies, standards, guidelines and processes. 

• Support privacy training for various groups within the company. 

• Assist in the development of the company’s privacy practices in light of changes in the law in all Global territories, working in co-ordination with the Global Privacy team worldwide. 

Qualifications

To be successful in this role, we need someone who has: 

• University legal degree with strong academic credentials. 

• At least 8+ years of relevant contracts / process manager  in a law firm and/or in-house legal department of a technology company. 

• Knowledge of the interaction between privacy and technology related matters. 

• Proficiency in commercial contracts and excellent drafting and negotiation skills. 

• International experience and working knowledge of global data transfer mechanisms, including Standard Contractual Clauses. 

• A demonstrated practical, real world, collaborative approach to problem solving with the ability to make sound decisions and exercise good judgement. 

• Ability to assess risk and provide concise business-focused advice. 

• Excellent negotiation, drafting and communication skills with the ability to foster relationships and collaborate with internal clients. 

We provide competitive compensation, generous benefits and a professional and cordial atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented colleagues in the business. 

Additional Information 
 

ServiceNow is an Equal Employm