Manager - Tax - Indirect Tax - Technology - Platform Application Support

Location: McLean, Dallas, Texas, Chicago, Atlanta, Cleveland

 

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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

 

Tax – Indirect Tax – Technology - Platform Application Support - Manager

 

The Opportunity

We are seeking a highly skilled and hands-on Platform Application Support/Customer Success Manager.  This role is ideal for someone who thrives in high-pressure environments, can quickly diagnose and resolve application-level issues, and collaborates effectively across engineering and operations teams. You will play a pivotal role in ensuring platform stability and responsiveness by managing defect resolution and coordinating critical deployments.

 

Your key responsibilities

• Reproduce and resolve user-level defects in platform applications.
• Submit targeted hotfix pull requests (PRs) with appropriate test coverage.
• Coordinate with the Operations Lead Engineer to deploy releases and hotfixes.
• Debug application issues to identify root causes and prevent recurrence.
• Act as a technical escalation point during high-pressure incidents.
• Maintain close alignment with engineering teams to ensure support readiness and release quality.
• Deliver high-quality work within expected timeframes and on budget.
• Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes.
• Work with various stakeholders to understand the business challenges and provide workarounds in case of challenges.

 

Skills and Attributes

To qualify for this role, you must have

• A bachelor's degree in technology, information systems, or computer science, and minimum of 6 years of related work experience; or a graduate degree and approximately 5 years of related work experience.
• Approved certification
• Strong hands-on technical skills equivalent to an Application Engineer.
• Proven experience in debugging and resolving complex application issues.
• Familiarity with release management and deployment coordination.
• Ability to write and validate hotfix PRs with test cases.

 

Ideally, you will also have

• Strong interest in learning generative AI and using AI technologies is preferred
• Excellent prioritization, organizational, and stakeholder management skills.
• Ability to manage pressure and respond effectively in high-stakes situations.
• Strong communication skills, including the ability to interact with executive stakeholders.
• Characteristics of a forward-thinker and self-motivator who adapts quickly to new challenges.
• Experience working in hybrid environments and collaborating across distributed teams.
• Experience managing personnel and participating in hiring processes.
• Willingness to travel occasionally, as needed.

 

What we look for 

• We're interested in people who are ready to become part of a highly engaged, diverse, and dynamic team to help us continue to make a real difference to our clients. If you have an interest in leveraging technology to improve business processes and the ambition to go above and beyond expectations, this role is for you.

 

 

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensati