IT Senior Scrum Master

About Citco                                 

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centers, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our IT Governance (IT-GOV) team, you will join a global organization that is transforming how we deliver value to our stakeholders. We are moving beyond traditional project delivery to embrace modern value stream thinking and flow-based delivery methods. This evolution requires experienced leaders who can drive organizational change while maintaining delivery excellence. 

Reporting to the IT Program Manager, you will play a pivotal role in evolving our delivery framework and cultivating a culture of continuous improvement. As an experienced agile leader, you will guide multiple teams across our technology landscape using modern value delivery practices, balancing strategic leadership with hands-on team facilitation. This role requires someone who can both shape and implement our future-state delivery vision while driving organizational agility and innovation.

The ideal candidate brings extensive experience in complex, enterprise-level environments, demonstrating a strong track record of leading high-performing agile teams, excellence in stakeholder management, and deep understanding of value stream optimization. Your background should showcase exceptional adaptability, strategic thinking, and interpersonal skills, complemented by demonstrated expertise in leading large-scale agile transformations and driving measurable delivery improvements. This role offers the opportunity to shape how Citco delivers value while working with cutting-edge technologies in a dynamic, global environment.

Your Role:

As a Senior Scrum Master, you will focus on the following key areas:

• Value Stream Leadership
  • Champion value-driven delivery practices across multiple teams
  • Design and implement value stream mapping and optimization strategies
  • Establish and monitor flow metrics (lead time, cycle time, flow efficiency)
  • Guide teams in WIP management and pull-based systems
  • Break down organizational silos and promote cross-team collaboration
• Ceremony Facilitation & Team Enablement
  • Lead high-impact ceremonies across multiple teams (stand-ups, reviews, retrospectives)
  • Facilitate release planning and story mapping sessions
  • Guide sprint planning and backlog refinement activities
  • Support teams in defining their Definition of Done
  • Enable effective Scrum of Scrums coordination
• Flow Optimization & Metrics Management
  • Implement and optimize flow-based delivery methods using Jira
  • Configure advanced Jira workflows aligned with value stream practices
  • Create and maintain comprehensive dashboards for:
    • Value stream visualization
    • Flow metrics (WIP, cycle time, lead time)
    • Impediment and dependency tracking
    • Team performance metrics
    • Portfolio-level progress
  • Guide teams in:
    • Queue management and flow optimization
    • Establish WIP limits and bottleneck resolution processes 
  • Drive data-driven improvement initiatives through:
    • Automated metrics collection
    • Value-focused status reporting
  • Trend analysis and forecasting
    • Establish and maintain end-to-end visibility of work across the SDLC
• Coaching & Mentorship
  • Mentor junior Scrum Masters and team members
  • Coach teams in agile principles and self-organization