Manager, Digital Product Owner - MDM

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The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a Full-time Manager, Digital Product Owner – MDM to work remotely in South Florida.

The Mobile Device Management (MDM) Product Owner oversees the design and engineers the delivery of innovative products in the patient and employee digital experience landscape. Moreover, the incumbent manages the entire product life cycle from planning to execution in support of organizational strategy and objectives. Researches and analyzes market conditions and identifies key consumer trends and opportunities for product innovation/enhancements.

• Manages the iterative lifecycle of the product from conception to maintenance, including concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance.

• Acts as the champion of the product internally and externally, pushing for rapid adoption by defining clear goals and KPIs around customer value, and drives strategies to achieve them.

• Behaves as the voice of the user inside product development teams. Actively engages in user research, understands user goals and pain points and communicates your in-depth customer knowledge.

• Analyzes quantitative data to determine which plans are most successful and identifies new product opportunities and works closely with other Product Managers, Vendors, User Experience, Design and Development to define the Product Vision, Roadmap and Release Plans.

• Defines and prioritizes the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.

• Collaborates with Marketing, Communications, Operations, and other partners as needed to define and execute go-to-market activities, ensures user adoption, and identifies and measures user utility.

• Creates product specifications as needed: wireframes with support from UX team, process workflows, state transition diagrams, copy decks, acceptance test plans, user stories and acceptance criteria, personas, and any other agile artifacts that will serve as a communication bridge between customers and the development team.

• Functions as the Product Manager for a cross-functional development team, managing the entire feature and product life cycle from planning through development and launch.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Responsible for overseeing the development and implementation of a mobile device management solution for the organization.

• Ensures employees are trained in controls within the function and on University policy and procedures.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• Oversee the development and implementation of a mobile device management solution for the organization.

• Defining and prioritizing product features and enhancements based on customer needs, market trends, and business goals.

• Collaborating with development teams to ensure timely delivery of product features and enhancements.

• Conducting market research and competitive analysis to stay informed about industry trends and best practices.

• Working closely with stakeholders to gather feedback and requirements for product improvements.

• Developing and maintaining product documentation, including user guides and release notes

• Conducting user testing and gathering feedback to validate product features and enhancements.

• Monitoring key performance indicators and metrics to measure the success of the product.

• Providing training and support to end-users to ensure they can effectively use the MDM solution.

• Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.

• On-call ava