BUSINESS OFFICE - FRONT DOOR LIAISON

Mountain View Hospital is looking for a Customer Service & Front Door Liaison to join our team!

JOB SUMMARY:       

Escorts and transports patients who need help to their destination within the hospital. Meets, greets and assists patients, guests and colleagues by providing directions and wayfinding. Will perform COVID screening at entry to hospital including: taking temperature, asking screening questions, providing masks and having visitors sign waiver forms. Will refer all questions and issues to the administrator on call when applicable. Will provide information and direction for guests needing to park their vehicle and/or drop off patients. Will assist in transport upon discharge from the hospital. Will handle all front entrance needs for our patients, visitors and guests. Assisting patients, guests and visitors with wheelchair assistance when needed and offering all patients and visitors a warm greeting to make them feel welcomed and well cared for. Go above and beyond with excellent customer service.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1.  Open door for guests and visitors and assist them to enter or leave property.
2.  Act as a liaison for patients with every department of IFCH and MVH being affected.
3.  Monitor commercial and personal vehicle traffic such as guest vehicles, buses, and taxi cabs and give direction to them on property to ensure proper parking of vehicles so as to achieve efficient flow of traffic.
4.  Provide information and directions to guests concerning services, property amenities, and hour of operation.
5.  Ensure parking procedures are properly communicated to visitors and guests  Adhere to all company procedures and policies.
6.  Ask COVID screening questions in a professional and compassionate way  Perform an actual temperature screening of all entering hospital.
7.  Contact Administrator on call for questions or issues that arrive.
8.  Report all cases of injuries, unsafe work conditions, and accidents to the manager.
9.  Maintain patient confidentiality at all times.
10.  Follow company standard procedure in welcoming and acknowledging all guests and visitors.
11.  Be expectant of guest needs and meet them promptly.
12.  Provide assistance to people with disability.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apar