Customer Sucess Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

As a Customer Success Manager (CSM) for our Emerging segment, you will manage a portfolio of fast-growing, high-potential brands and ensure they get maximum value from the Punchh platform. You’ll build strong relationships, provide strategic guidance, and offer technical support that drives scalable success.

Position Location:
Austin, Texas (Hybrid)

Reports To:
Manager, Customer Success

What We’re Looking For:

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role in SaaS or tech

• Experience working with emerging or rapidly growing brands

• Strong communication and interpersonal skills with the ability to build trusted relationships

• Ability to proactively manage account health and customer lifecycle

• Track record of identifying growth opportunities and driving expansion

• Proficiency with Salesforce, Gainsight, or similar CRM/Customer Success platforms

• Analytical and solution-oriented mindset with strong technical aptitude

• Passion for customer advocacy and long-term relationship building

Additional Skills:

• Comfort navigating ambiguous customer challenges and proposing creative solutions

• Familiarity with customer journey mapping and QBR execution

• Ability to influence cross-functional teams and drive alignment

• Experience coordinating with technical teams to resolve issues quickly

Unleash your potential: What you will be doing and owning:

• Serve as a strategic partner to customers, guiding them to achieve growth goals using Punchh

• Build and maintain long-term relationships with customer stakeholders

• Develop and execute customer success plans to drive adoption and engagement

• Monitor account health, identify risks, and implement proactive strategies for retention

• Identify and pursue upsell and cross-sell opportunities

• Conduct insightful Quarterly Business Reviews (QBRs) to align on goals and results

• Offer product training and guidance to ensure continued value realization

• Collaborate with Support, Product, and Engineering teams to solve customer issues

• Advocate internally for customers by sharing insights and product feedback

• Keep up with industry trends and translate them into actionable recommendations

• Maintain accurate and up-to-date customer records in Salesforce and Gainsight

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

• Interview #4: Video interview with Senior Leadership (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact