Account Relationship Manager

<p><span>At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. </span></p><p></p><p><span>As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. </span></p><p></p><p></p><p></p><h2><b><u>Job Description</u></b></h2><p>Responsible for proactive support and service to an assigned portfolio of small to medium-sized Elavon clients via telephone or email. Responsibilities include account maintenance, growth, increased profitability, overall client satisfaction, and projects and to identify opportunities to enhance the profitability of the client relationship. Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.</p><p></p><p><b>Fitness &amp; Probity</b></p><p>This role <b><u>is </u></b>a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.</p><p></p><p><b>Accountabilities for your role - what are you expected to do?</b></p><ul><li>Responsible for proactive support and service to an assigned portfolio of small to mediumsized Elavon clients via telephone or email</li><li>Responsibilities include account maintenance, growth, increased profitability, overall</li><li>Client satisfaction, and projects and to identify opportunities to enhance the profitability of the client relationship</li><li>Sells a full range of merchant processing products and services</li><li>This role is the escalation point for both internal and external client issues</li></ul><p></p><p><b>Competencies for your Role - how are you expected to behave?</b></p><p><b>Drive for Results</b></p><p>Hold self and others accountable to consistently achieve meaningful results.</p><p><b>Collaboration</b></p><p>Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.</p><p><b>Agility &amp; Innovation</b></p><p>Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results.  Explore multiple solutions to overcome obstacles.  Anticipate future needs that may affect the team or organization.</p><p><b>Customer Centricity</b></p><p>Build strong customer relationships and deliver customercentric solutions.</p><h3><b>Risk Management</b></h3><p>Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.</p><p><b> Ethics and Trust</b></p><p>Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.</p><p></p><p><b>Technical Competencies for your role – what are you expected to know</b></p><ul><li>Emerging relationship building and selling skills</li><li>Ability to analyse information received from various sources and synthesize into reports, presentations and proposals</li><li>Strong problem-solving skills</li><li>Strong organization and project management skills</li><li>Ability to manage multiple tasks/projects and deadlines simultaneously</li><li>Proven customer service/relations skills</li><li>Proficient computer skills, especially Microsoft Office applications</li><li>Excellent presentation, interpersonal, verbal and written communication skills</li></ul><p></p><p><b>Qualifications  Required to perform your Role?</b></p><ul><li>Must speak fluent Swedish and Norwegian</li><li>High school diploma or or equivalent work experience</li><li>Zero to two years of client management experience