Director of Revenue Management

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Join Our Team 

We invite you to apply to join our leadership team at the Four Seasons Hotel Chicago team as Director of Revenue Management.

The Director of Revenue Management ­­­­­­­is an essential member of the Commercial Team which is dedicated to providing exceptional quality and service to our guests and employees.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic.  The ability to multitask and prioritize is also essential for this position.

With the Commercial Director, they coordinate group inventory and allocations and develop policies and procedures pertaining to revenue management. Additionally, the DORM will handle the following tasks:

• Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.

• Coordinate group inventory and allocations with the Director of Sales and/or Commercial Director, develop and implement policies and procedures pertaining to the revenue management of reservations function.

• Operate and manage Ideas G3/ RevPlan, Opera & any required systems

• Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue:  Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, , RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Price Testing, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining.

• Produce and publish a monthly analysis/report summarizing the month end reservations activity.

• Establish and/or manage the following:  Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program.

• Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency

• Develop and mentor the Reservations Manager for future advancement (3%)

• Display a high level of integrity and professionalism at all times in all dealing with guests and employees. (5%)

• Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested; Yield, Forecast, Department, Pre-Con’s, Board of Operations, Commercial Division, Owners Meetings, Budget Meetings and Annual Revenue Management Conferences.

• Respond according to the crisis management plan to any resort emergency or safety situation. (1%)

• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers a