Sr. Product Support Specialist

Primary Purpose

Leads execution of complex customer and product changes and serves as a subject-matter expert for Customer Change Management (CCM), master data, labeling, and visual decoration. Provides execution leadership, mentors Product Support Specialists, and partners with cross-functional teams and manufacturing plants to reduce risk and ensure consistent execution.

Key Responsibilities

• Own end-to-end execution of complex or high-risk CCM changes
• Proactively identify and mitigate execution risks related to timing, data accuracy, and plant readiness
• Lead creation, validation, and correction of complex BOM structures
• Serve as escalation point for master data, labeling, and execution defects
• Own accuracy and completeness of Visual Decoration Slides (VDS) for assigned portfolios
• Partner with Graphic Arts and plants on complex labeling and decoration changes
• Act as a trusted execution partner to manufacturing sites
• Participate in cross-functional discussions to align feasibility and execution constraints
• Mentor Product Support Specialists and share best practices
• Identify and support continuous improvement opportunities

Qualifications

• Bachelor’s degree in Business, Supply Chain, Engineering, Marketing, or related field
• 5–7 years of experience in product support, operations, or manufacturing
• Strong understanding of CCM execution, master data, BOMs, labeling, and VDS
• Demonstrated ability to manage complexity and influence without formal authority
• Strong communication, problem-solving, and mentoring skills

What you get:

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

• Tuition reimbursement, perks, and discounts

• Parental and caregiver leave programs

• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, and Employee Assistance Program

• Global market strength and worldwide market share leadership

• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

• Clarios has been recognized as one of 2026's Most Ethical Companies by Ethisphere. This prestigious recognition marks the fourth consecutive year Clarios has received this distinction.

Who we are:
Clarios is the force behind the world’s most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials—setting the standard for sustainability in our industry. At Clarios, we’re not just making batteries; we’re shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios—where your power meets endless possibilities.

Veterans/Military Spouses:
We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion—where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics.

Equal Employment Opportunity:

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran or other protected characteristics protected by law. As a federal contractor, we are committed to not discriminating against any applicant or employee based on these protected statuses. We will also take affirmative action to ensure equal employment opportunities. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, and all characteristics protected by laws