Administrative Team Lead

Job Description:

Manage and develop a team of executive assistants within Fidelity’s Asset Management (AM) division ensuring maximum productivity, service levels, cost effectiveness, and customer and employee satisfaction. In this role, the Team Leader also provides direct support to AM professionals.

Primary Responsibilities:

Manage a Team of Executive Assistants

• Manage administrative support and workflow ensuring consistent and effective coverage, including coverage during time away from work
• Develop and maintain working relationships with AM senior leadership, managers and associates to determine administrative needs, expectations and priorities
• Serve as a resource, subject matter expert and problem solver
• Establish a learning culture focused on talent development while managing all aspects of performance
• Identify and implement areas for process improvement
• Facilitate all aspects of team management, including onboarding, communication and process and workflow consistency
• Foster a partnership with other Administrative Team Leads to develop and maintain working relationships across business units to facilitate knowledge sharing, collaboration and operational efficiencies  

Provide Administrative Support to multiple Asset Management Professionals:

• Provide all aspects of support (e.g., proactive calendar management, meeting coordination, trouble shooting of conflicts and potential obstacles, complex travel and expense reporting)
• Communicate “on behalf of” at all levels both internally and externally
• Manage daily workflow of expected and unexpected requests and commitments to ensure accuracy, efficiency and timeliness

REQUIREMENTS:      

• Strong organizational, time-management, prioritization and project management skills
• Ability to successfully build relationships and interact positively and effectively across multiple levels
• Effective written and verbal communication skills
• Strong influence and team building skills
• Focus on accuracy and attention to detail
• Interest and ability to train, cross-train, coach and lead
• Ability to provide positive and constructive feedback
• Excellent Microsoft Word, Excel, PowerPoint and SharePoint skills
• Experience in managing sensitive and confidential information  
• Initiative and follow through to identify and resolve potential obstacles or conflicts and provide immediate resolution and/or alternatives

Certifications:

Category:

Administration

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.