Director, Technology Compliance Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

About this role:

The Director of Technology GRC will be responsible for developing and implementing a comprehensive GRC program for the organization's IT environment. This includes ensuring compliance with all applicable IT regulations, such as SOX-404, SOC I & II, ISO, and various other Technology standards. The Director of Technology GRC will also be responsible for partnering with the Technology Risk Management team and supporting the wider organization in designing and implementing governance functions such as leadership and executive reporting and engagement, ServiceNow IRM adoption strategy, risk and compliance management committees.

What you get to do in this role:

• Establish a new IT compliance and governance function to meet the needs of a new but important Technology GRC team within ServiceNow’s Digital Technology (DT) organization.
• Develop the wider Technology Compliance program and drive communication, socialization, and training to the wider organization.
• Develop and manage new certification ingestion process for incoming Technology standards or regulations to meet US, commercial, and government/public sectors, as well as, global regulatory mandates to support business expansion and M&A activities abroad.
• Drive efficiency in the compliance processes through automation, use of AI, and rationalizing of manual controls.
• Develop strategy and steer implementation of ServiceNow platform adoption roadmap of Integrated Risk Management (IRM) module as a single-source-of-truth system for the company.
• Establish the technology policy governance office to support the DT organization.
• Oversee the SOX-IT portion of the ServiceNow SOX compliance program and partner with IA, Finance, Security, and other stakeholder teams in the annual execution of the program.
• Establish and guide risk & compliance management committees and forums internally within the DT organization at CIO and executive SVP level to drive awareness, but more importantly, to establish rigor and oversight of internal operations.
• Represent the DT organization in support of IT compliance efforts across the wider ServiceNow enterprise.

Qualifications

To be successful in this role you have:

• 12+ years of related experience, with at least 5+ years of hands-on management experience in the Technology Governance Risk and Compliance field.
• Experience with Government and Regulated Markets mandates incl