Manager, Standardization

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Standardization Manager, you will be an important leader working cross-functionally to standardize our back-end operations for all customers nationally. This effort stands to significantly accelerate healthcare’s accessibility, affordability, and efficiency. Every day you will design, document, and deploy continuously improving operational standards that result in revenue generation, cost savings, client value, and growth.  To accomplish this, you will coordinate decisions across technology teams, operations, customers, and shared service centers – all with an eye toward comprehensive performance improvement at scale. To thrive in the role, you will be a high-performing hands-on individual who has proven delivery with a strong understanding of revenue cycle and technology. You are likely to thrive under pressure and see ambiguity and uncertainty as your opportunity to solve problems, innovate and deliver.

Here’s what you will experience working as a Standardization Manager:

• Lead and manage cross-functional teams to assess current state operations against our documented standard operating model.

• Utilize your expertise in billing, accounts receivables, denials, cash posting, and credit resolution to build consensus on standardization initiatives and prioritization for performance improvement.

• Act as a champion for change and standardization to increase efficiency and streamline operations.

• Drive standardization of policies, queue management, and reporting functions.

• Participate in strategy development as a thought leader as well as a content expert.

• Assist operational counterparts and customers in optimizing the use of R1’s playbook across complex back-end revenue cycle operations

• Lead the work of analysts on your team, as well as through example and influence across other functional teams, toward common goals and objectives

• Oversee and coordinate revenue enhancement initiatives and business operations across all aspects of the revenue cycle for client hospitals. 

Required Qualifications:

• 5+ years of operational experience in hospital billing, AR follow-up, denials, cash posting, and credits.

• 5+ years of experience in a leadership role leading complex revenue cycle operational teams, especially in a centralized setting.

• Experience working across cross-functional teams within revenue cycle functions strongly preferred.

• Exceptional communication skills, written, verbal, and interpersonal, with ability to engage effectively across cross-functional teams.

• Exceptional organizational skills to manage complex changes with a variety of interdependent pieces 

• Excellent analytical skills with the ability to translate complex data into actionable insights

• Resilient, self-motivated, pragmatic team player who is process oriented with a critical eye for detail 

• Outstanding time and project management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.

• Demonstrated experience in denial management and prevention, including root cause analysis

• Strong working knowledge of healthcare EDI data such as 837s, 835s, 277, 270,  clinicals, etc

• Familiarity with Epic, Cerner, or other EHR/RCM systems

• Proven ability to look at the world through the eyes of others and interpret business needs in a way that drives the success of others

• Attention to detail, highly organized and strong process-focused aptitude

• Possess strong leadership and organizational skills and can positively influence others

• Ability to think creatively, be analytically minded, objective and independent

• Proficiency in Excel, PowerPoint, Power BI, and data analysis

• Experience with SQL, Tableau, and generative AI a plus

*Up to 50% travel is required for this position

For this US-based position, the base pay range is $70,921.24 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant e