Manager Solution Adoption

ABOUT THIS POSITION

This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants and Technical Solution Specialists who are accountable for managing the on-boarding experience for new and existing Patient Payments clients in the Ambulatory healthcare space. The goal of the position is to ensure client satisfaction and predictable results.

WHAT YOU'LL DO

• Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast  

• Develop a bench of individual performers to support our growth plans  

• Understand and support the client project success criteria and metrics  

• Conduct weekly team meetings  

• Attend to team's emergency requests or client escalations when necessary  

• Proactively monitor clients to keep satisfaction at a high level  

• Act as a motivator to keep the morale up among team members  

• Oversee and manage all aspects of the solution adoption process  

• Coordinate Waystar project team resources and deliverables  

• Proactively identify and execute on opportunities for process improvements  

• Develop training programs to onboard new consultants and expand the skills of the existing consultants 

• Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients  

• Partner with Sales team to ensure smooth hand off from contract close to project kick off 

• Other duties as assigned  

WHAT YOU'LL NEED

• 4+ years working/managing primarily in Healthcare IT processes, ideally focused on patient collections and billing. 

• Proven leadership and issue resolution abilities  

• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality  

• Remote software implementations and project management 

• HIPAA regulation knowledge  

• Healthcare and medical billing terminology  

• Experience with Healthcare Practice Management Systems  

• Proficient with Microsoft Office Suite  

• Good written and oral communication skills; team player  

• Bachelor’s degree or equivalent work experience in Healthcare, CIS, CS or MIS  

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

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