Partner Enablement Specialist - ServiceNow Partnership

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

At ServiceNow,, we're not just about creating technology solutions; we're about making the world work for everyone. Our partnership with ServiceNow stands at the core of our mission to deliver innovative and impactful solutions. We pride ourselves on a culture of learning, innovation, and inclusivity, empowering our team members to achieve their best through meaningful work. With us, you'll contribute to an ambitious team committed to making a significant impact on our largest partner ecosystem.

The Role:

The Partner Enablement Specialist is a key player in our strategic engagement with ServiceNow, focusing on fostering the growth and success of this vital partnership. This role is designed for individuals passionate about building sustainable practices through effective enablement strategies, talent development, and resource planning.

A strong ability to drive, collaborate, and manage a wide range of program initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently. 

Key Responsibilities:

1. Strategic Plan Collaboration and Design:
   • Collaborate with internal and external stakeholders to design and develop an actionable strategic plan tailored to partner size, industry, and go-to-market motion.
   • Owning the annual plan lifecycle and its successful fulfillment.
2. Value Proposition Advocacy:
   • Present and advocate for ServiceNow's value proposition and strategies, empowering partners to establish highly effective ServiceNow partnerships.
3. Needs Assessments:
   • Conduct needs assessments to understand and document partners' desired business outcomes related to their ServiceNow practice and align it to ServiceNow’s strategy.
4. Capacity and Talent Planning:
   • Develop and execute capacity, talent, and New Product Introduction (NPI) plans to ensure partners are well-positioned for successful build, sales, pre-sales, and delivery capacity.
5. Expertise Development:
   • Become an expert in the full ServiceNow Training catalog and product portfolio, providing recommendations for new or expanded offerings based on partner requirements.
6. Relationship Management
   • Ensure your partner is “in the know” and there is alignment between ServiceNow and partner growth strategies.  Maintain alignment with the Alliances & Channels Partner Programs team to incentivize and track partner enablement strategy, training, and certification performance.
   • PES will need to build regional relationships with ServiceNow partner stakeholders
7. Innovative Scaling Methods:
   • Create innovative methods to help partners scale their practice resources, focusing on making offerings repeatable across the ServiceNow partner ecosystem.
   • Ensure you are working with the hub to drive regional activities (you act as primary conduit)
8. Metrics Design and Data Analysis:
   • Leverage the central data and reporting team to share reports and insights on partner talent. Analyze and extract valuable lessons learned to