Director, BizOps and Planning

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

As Director of BizOps and Planning, Professional Services, you will report to the Sr. Director of PS&T for Snowflake. You will serve as the strategic backbone of the PS organization—driving operational excellence, fiscal discipline, and scalable growth. You’ll lead planning cycles, capacity modeling, and organizational design while acting as a key liaison across Finance, HR, Resource Management, Field Operations and Compensation. This role blends analytical rigor with cross-functional influence to ensure PS is aligned, resourced, and ready to deliver.

KEY RESPONSIBILITIES:

Strategic Planning & Analysis

• Lead annual and quarterly planning cycles, including fiscal year modeling and target pivots

• Partner with PS leadership to define and track KPIs, margin targets, and delivery velocity

• Support QBRs and executive business reviews with insights, narratives, and performance dashboards

Capacity & Delivery Modeling

• Own global capacity forecasting and headcount planning across PS and partner ecosystems

• Collaborate with Resource Management and Field Operations to align staffing with demand, backlog, and delivery timelines

• Develop scalable models that align staffing with demand, backlog, and revenue targets

• Monitor utilization, delivery mix, and margin impact to inform strategic decisions

Organizational & Role Design

• Architect org structures and role frameworks that support growth, clarity, and career progression

• Define role-level targets, compensation alignment, and delivery expectations

• Partner with HR and PS&T to evolve talent strategy and workforce planning

Cross-Functional Liaison

• Translate business needs into operational plans and financial models

• Assume the responsibility of inter-departmental liaison to develop plans and ensure all aspects of the business are in sync. These departments include operations, finance, PS, sales, legal and HR.

• Identify, define and implement operational policies and guidelines for the global organization. Review current processes and make changes within the business to streamline workflows and further leverage existing efficiencies

REQUIRED QUALIFICATIONS & EXPERIENCE:

• 8+ years in professional services operations, strategic planning, or business management

• Proven experience in capacity modeling, financial planning, and org design

• Strong executive presence and ability to influence cross-functional stakeholders

• Analytical mindset with fluency in Excel, planning tools, and business intelligence platforms

• Experience in high-growth tech or SaaS environments preferred

PREFERRED QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Business Administration, Operations Management, or a related field.

• Familiarity with Professional Services Automation (PSA) tools (e.g., Certinia, Kantata).

• Experience in a high-growth technology or SaaS environment.

• Formal training in process improvement methodologies (e.g., Lean Six Sigma).

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

The application window is expected to be open until November 15, 2025. This opportunity will remain posted based on business needs, which may be before or after the specified date.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com