Account Manager

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

At Invoca, we live by our four core values:

• Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails.
• Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people.
• Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
• Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

If these values resonate with you, we encourage you to come join us - we are building something special.

About the Role:

We are seeking an experienced Account Manager (AM) to drive continued value and expansion within a portfolio of Invoca’s corporate accounts. Responsible for executing on retention and expansion goals, the AM ensures Invoca is aligned with the customers’ needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer. In this position, you will be expected to craft and execute strategic account plans, support customer relationships, demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion.

Working in a fun and fast paced environment, you are able to interact with multiple customers throughout the day while tracking progress and delivering top-notch customer interaction in a timely manner. The qualified candidate shall be a problem solver with an analytical and technical mind. Attention to detail, strong interpersonal communication skills, a customer-centric orientation, hard-driven work ethic, a positive outlook are musts. We’re looking for an intelligent and energetic self-starter that shares our vision for bringing innovative solutions to the marketing landscape.

You Will:

• Manage a portfolio of corporate accounts throughout their entire lifecycle, ensuring maturity milestones are hit during adoption, growth and renewal phases.
• Facilitate transition of new accounts from Account Executives to Account Management
• Support Customer Success in the creation and delivery of Customer Success Plans
• Own and Report on the renewal expansion and retention forecast
• Grow usage and adoption of the Invoca Call Analytics across accounts through designing and executing strategic account plans
• Thoroughly understand enterprise customer needs and effectively communicate Invoca value proposition to articulate differentiators
• Build and execute sales strategies, presentations and software demonstrations for enterprise level customers.
• Ensure that salesforce.com is at all times updated with the most recent accurate forecasts, latest activities and next steps.
• Present effectively to external customers across all levels from marketing staff to C-suite executives.
• Evaluate and negotiate and, ultimately, close renewal and growth for existing active customers
• Effectively organize various internal and external teams to work together to drive deals through complex renewal and expansion cycles.

You Have:

• 2+ years of on-quota, B2B SaaS experience selling marketing tech and ad tech to large, complex organizations
• Thrive working in a fast paced and accountable sales environment
• Ability to think analytically, set clear priorities, and resolve multi-party issues.
• Fundamental understanding of online advertising with professional experience in marketing technology and account management or sales.
• Excellent verbal and written communication capabilities with an ability to effectively connect with and relay information to all levels of the customer’s organization, particularly the ability to write clear, persuasive proposals, emails and presentations.
• Must be able to build strong rapport and establish trust and credibility through a consultative approach.
• Confident, experienced user of modern SaaS tech stack including salesforce, LinkedIn, Slack, Excel, Powerpoint, Business Intelligence Systems,