Director Business Technology

Overview

Position Overview:  

We're seeking an exceptional Director, Business Technology to lead the strategy, governance, and continuous operation and evolution of our enterprise application portfolio. This role oversees the Business Applications function – including our HRIS, CRM, ERP, and Work Management/ITSM platforms and their associated ecosystems – and is responsible for ensuring these systems deliver measurable value to the business. 

Reporting to the Senior Director, Corporate IT, the Director of Business Technology serves as the senior IT partner to HR, Finance, Sales, and Operations leadership.  With an eye on security and operational excellence, you'll own the application roadmap, drive platform strategy, manage key vendor relationships, and lead a growing organization that will include three managers and a growing team of 20 business analysts today across all functions, scaling up to 30+ this year. You will help grow the org through hiring efforts, directly overseeing some business analysts until all managers are hired. 

What We Need From You:  

• Define and own the enterprise application strategy and multi-year roadmap across HRIS, CRM, ERP, Work Management/ITSM platforms, and Tier 2 tools 

• Align platform investments and initiatives to business priorities in partnership with functional leaders and Corporate IT management 

• Evaluate emerging technologies to identify opportunities that drive efficiency, scalability, and competitive advantage 

• Lead business case development for new platform investments, expansions, and consolidations – including executive-level presentations and ROI framing 

• Serve as the primary IT relationship owner for HR, Finance, Sales, and Operations senior leadership 

• Translate complex business needs into technology strategies and actionable roadmap items 

• Facilitate alignment across business units on shared platform decisions, prioritization, and change impacts  

• Represent Business Technology in cross-functional leadership forums and steering committees 

• Lead, develop, and support the managers and their respective teams  

• Own the hiring roadmap for the Business Technology function – including taking over hiring efforts already in flight, and scaling the overall Business Technology team from 20 to 30+ this year 

• Directly manage business applications analysts on an interim basis until all managers are onboard, providing hands-on oversight of priorities, escalations, and day-to-day operations  

• Set team direction, establish performance expectations, and build a culture of accountability, collaboration, and continuous improvement  

• Partner with the Senior Director on org design, capacity planning, and talent strategy 

• Own strategic vendor relationships for core platforms, including executive escalation, roadmap alignment, and commercial negotiations  

• Coach managers on stakeholder management, vendor oversight, and team development 

• Oversee contract renewals, licensing optimization, and vendor performance management across the application portfolio  

• Evaluate and manage implementation partners and system integrators 

• Establish and enforce governance frameworks for application change management, release management, and platform standards  

• Oversee the intake and prioritization process for application enhancements and projects across the portfolio  

• Drive delivery of major programs – including integrations, implementations, and merger-related application consolidations – in partnership with cross-functional teams  

• Work with the GRC team to ensure application environments meet audit, compliance, and regulatory requirements (e.g., SOX, HIPAA) 

What You Will Bring To HealthEdge:  

• 12+ years of experience in enterprise applications, IT leadership, or business technology roles  

• 4+ years in a director-level or senior leadership role, with a track record of leading teams and managing managers  

• Deep familiarity with HRIS, ERP, CRM, and Work Management/ITSM Enterprise platforms  

• Demonstrated experience owning application strategy and roadmap at an organizational level  

• Strong executive presence – able to influence, communicate, and build credibility with C-suite and VP-level stakeholders  

• Experience managing complex vendor relationships inclu