Customer Representative Associate II

Location: Augusta,Maine,United States

Position: Customer Representative Associate II
Department: Bureau of Motor Vehicles - Driver License Services - Medical Review Unit
Schedule: Monday-Friday 8:00a-5:00p
Job Class: 6598

Salary: $17.30 - $24.91 hourly

Closing Date: March 21, 2025

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Customer Representative Associate II in the Driver License Services – Medical Review Unit. As a Customer Representative Associate II, you will be responsible for reviewing, processing, and managing driver medical documentation, including CR-24 forms, driver medical evaluation forms, and MVE-103 eye forms, ensuring all forms are completed before scanning. The role involves coordinating approved customer services, requesting missing documents, scheduling medical exams, and managing driver license suspensions and cancellations in compliance with regulations. Additional duties include entering test results, updating driving credentials, providing customer service by answering questions, and matching paperwork with existing files. The ideal candidate will be detail-oriented, customer-focused, and able to work efficiently while ensuring compliance with all necessary guidelines.

There is also an opportunity for a flexible schedule following initial probation of 7:30a-4:00p or 7:30a-4:30p.

What We’re Looking For:

• Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
• Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
• Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.

Key Competencies We Value:

• Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In this role, you will:

• Process and Review Medical Forms: Review and process CR-24’s, driver medical evaluation forms, and MVE-103 eye forms from various sources, ensuring they are complete before scanning.
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