Learning and Development – Training Delivery – Sr. Manager

Position Summary...

As a Senior Manager, Learning and Development (Training Delivery), you will play a pivotal role in shaping the future of learning within our Customer Engagement Services organization. The Senior Manager, Learning and Development (Training Delivery) will lead teams to deliver impactful instructor-led training courses that support over 100 million customer contacts annually. This training encompasses onboarding, cross-training, upskilling/reskilling, associate development, and functional business changes. It includes training for thousands of Walmart associates across 26+ states and partnering with a global network of outsource partners. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

What you'll do...

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Leads Training Delivery Teams: Oversee the delivery of instructor-led training courses, ensuring they are engaging, effective, and aligned with organizational goals.

• Drives Execution of Business Plans and Projects: Identifies customer and operational needs; develops and communicates business plans and priorities; removes barriers and obstacles that impact performance; provides resources; identifies performance standards; measures progress and adjusts performance accordingly; develops contingency plans; and demonstrates adaptability and supports continuous learning.

• Drives and Supports Training Experience: Consults with stakeholders; recommends solutions to improve training delivery; collaborates with others to ensure quality training; supports the implementation of customized training plans for associates.

• Provides Supervision and Development Opportunities for Associates: Selects and trains; mentors; assigns duties; builds a team-based work environment; establishes performance expectations and conducts regular performance evaluations; provides recognition and rewards; coaches for success and improvement; and ensures diversity awareness.

• Leads Training Development Programs and Strategy Implementation: Evaluates gaps, needs, and assessment results; delivers training materials; analyzes and evaluates requests for training to guide curriculum development; develops frameworks to drive consistency in training; works with key stakeholders to ensure development, maintenance, and implementation of training content; monitors and tracks training content development and implementation; evaluates impact and effectiveness of training content implementation; and leads the training content steering committee.

• Promotes and Supports Company Policies, Procedures, Mission, Values, and Standards of Ethics and Integrity: Trains and provides direction to others in their use and application; ensures compliance with them; and utilizes and supports the Open Door Policy.

• Directs Program Effectiveness: Measures and analyzes trainee performance; identifies program inconsistencies and deficiencies; reports inconsistencies and deficiencies to senior leadership; provides performance feedback to associates; works with associates to resolve inconsistencies and deficiencies in learning; and increases work productivity and reduces overall cost.

• Ensures Business Needs Are Being Met: Evaluates the ongoing effectiveness of current plans, programs, and initiatives; consults with business partners, managers, co-workers, or other key stakeholders; solicits, evaluates, and applies suggestions for improving efficiency and cost-effectiveness; and participates in and supports community outreach events.