Job Description Summary

The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 25% overnight travel is possible and a valid driver’s license is required. On call coverage hours may change based on needs of the territory.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary:

The Field Service Engineer for BD Pyxis/Parata Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Responsibilities of The BD Pyxis Field Service Engineer role:

• Provides remote and on-site technical support for BD Pyxis/Parata automated dispensing systems located at customer facilities within assigned region and in accordance with our customer support agreements, including DHA and DoD facilities. 

• Responds to, evaluates, and prioritizes work orders; diagnoses, services, and resolves issues regarding proprietary hardware and software system components, maintains ownership of the work order, escalates issues to the Senior FSE and/or Supervisor; logs, tracks, and documents all work order activity, and is capable of fully supporting all products within assigned region.  

• Executes a preventive maintenance program, provides limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role.

• Leverages skillset and experience to independently troubleshoot and resolve hardware and software issues.

• Provides efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support.

• Maintains proper and accurate small parts inventory for the purpose of service and follows approved policies and procedures for inventory controls.

• Provides accurate and timely documentation that details field activity, expenses, time distribution and other information as required.

• Continues training and self-development to learn the products and applications of the company for success in the role, advances skillsets, and attends management approved seminars and training sessions to advance to the next level.

• Maintains company assets (car, tools, and inventories) securely and in working order.

• Possesses and maintains a superior knowledge of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.

Qualifications:

• Associates degree in associated field or the equivalent of 3+ years of experience in a technical support role.

• 24x7 on-call experience in a customer-facing/field service environment

• Good mechanical, computer, verbal, written, and time management skills, required

• Computer electronics, Windows OS, network experience, required

• CompTIA A+ Certification or equivalent experience

• Medical device or electromechanical device service/repair experience, required

• Strong mechanical aptitude and the ability to use standard hand tools to perform in depth disassembly and reassembly of complex subsystems. 

• This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance. 

• Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations. 

• Must have the ability to see, smell, hear, talk, climb, balance, stoop, k