Director of Care Management (Behavioral Health)

About Us:

With expertise in addiction, mental health, and holistic healing, we provide a supportive, evidence-based environment where recovery can thrive. Our nationally accredited programs combine innovation, compassion, and a client-first approach to equip individuals with the tools for lasting wellness.

We offer a comprehensive continuum of care — including detox, residential treatment, partial hospitalization, intensive outpatient, and supportive housing — to meet clients wherever they are in their recovery journey.

What We Offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Position Summary

The Director of Care Management helps develop and implement care management programs, manages protocols, policies, and departmental strategy in consultation with senior leadership. This role also involves leading and mentoring a care management team, collaborating with other healthcare professionals, and ensuring efficient coordination of care of discharging clients.

Relationships and Contacts

Within the organization: Initiates and maintains frequent and close working relationships with staff, clients, families, and peers throughout the organization.

Outside the organization: Initiates and maintains strong professional relationships with clinical providers, referral partners and vendors, as needed.

Essential Responsibilities

1. Hires, trains, supervises and supports Care Managers at designated STR locations.
2. Attends morning Network Flash calls daily, contributes relevant information with the cross functional team and keeps Care Managers updated on new/changing details.
3. Directs aftercare planning processes and implementation for all clients admitted to STR Network, in collaboration with Clinical Leadership and Business Development.
4. Attends site clinical team meetings, as available.
5. Collaborates with Business Development to tour at external partner sites, educating clinical partners about STR’s Care Management program.
6. Collaborates with Business Development and Executive Directors to support client, family, and clinical partner tours at STR Network locations.
7. Ensures EMR is accurately and regularly updated with all relevant contact information for referring clinical partners.
8. Conducts regular audits for each designated location to ensure accuracy of information and timely follow up actions completed; clinical partnership communication, family/client communication, discharge plans, and after care plans.
9. Tracks and reports on incoming and outgoing professional referrals at each location.
10. Maintains close professional contact with high need/high yielding accounts;  EG EAPs, Insurance Carriers, Professionals, Hospitals, etc
11. Conducts regular follow-up outreach with clients transferred to other facilities.
12. Ensures care managers enroll discharged clients into alumni communication tools and groups, complete satisfaction surveys and follow up Google Reviews
13. Ensures weekly alumni channel communication and platform are updates encouraging alumni connection and engagement.

Additional Responsibilities

1. Prepares repo