EPIC Sr. Manager Patient Access

Job Details

Posting Job Description

Applicants must be currently authorized to work in the United States. ChristianaCare will not sponsor applicants for this position for an employment visa now or in the future.

Why ChristianaCare

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

ChristianaCare Offers:

• Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12-week paid parental leave

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Why Epic

The electronic health record (EHR) is foundational to the care we provide because it centralizes patient information, enabling informed decision-making and seamless care coordination. The EHR supports our ability to deliver high-quality, equitable, accessible care.

ChristianaCare is excited to transition from Cerner to Epic as the EHR across our sites of care!

THIS ROLE IS A HYBRID POSITION REQUIRING FREQUENT ON-SITE WORK- MUST BE WITHIN COMMUTABLE DISTANCE

EPIC certification preferred; if not certified, must become EPIC certified within 3 weeks of completing the mandatory EPIC training sessions.

Must be available to travel for EPIC training the week of 3/31/2025. 

Education and Experience Requirements:

• Bachelor's degree in a related field (e.g., Healthcare Administration, Information Technology, Business Administration, or a related discipline) OR 7 years of relevant experience in lieu of bachelor’s degree.

• Advanced degree (e.g., Master's in Healthcare Administration, MBA, or related field) is preferred. 
• 6-8 years of experience with Epic systems or similar EHR platforms in patient access applications such as Cadence & Prelude and Patient Experience. 
• Minimum of 4 years of experience in a lead or supervisory role managing a team of analysts. 
• Epic certification in one of the Patient Access applications preferred.

Principal Duties and Responsibilities:    

• Directly lead and manage a team of Epic analysts, ensuring team alignment and effective support for patient access systems during and post implementation 
• Manage the scope, schedule, budget, and quality of the project in the patient access application area. 
• Set clear expectations for team members and define their roles at each phase of the project. 

• Collaborate and coordinate activities with the Revenue Cycle Director and project managers to ensure alignment on cross-functional workflow and content, facilitating seamless integration across the project and addressing interdependencies effectively.

• Ensure engagement of the business community in the project. 
• Advise and coach team members on project issues, key success factors, and lessons learned. 
• Reinforce the importance of the project and provide consistent communication to the project team. 
• Match team member skills to responsibilities and manage the project from an organizational perspective. 
• Serve as point of contact for the patient access application area. 
• Identify and troubleshoot issues related to Epic software. 
• Lead workflow design, build and test the system, and analyze technical issues. 
• Act as a liaison between organizational needs and Epic implementation staff. 
• Maintain regular communication with Epic representa