Senior Epic Resolute Billing Application Analyst (Remote)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HealthIT Community Connect

Job Summary:

Epic Community Connect (Community Connect) is a program offered by Epic and is a newly established enterprise program at Vanderbilt University Medical Center (VUMC). The Community Connect program enables VUMC to extend our instance of Epic to community physicians and/or hospitals across the region.

The Senior Resolute Billing Application Analyst is a critical member of the Community Connect team and will be responsible for configuring and maintaining professional billing workflows. This position is the primary point of contact for the Resolute Professional Billing application for the Community Connect Program and will be involved in all aspects of system design, build, and testing while also coordinating and facilitating solutions for all issues that arise during the project with regards to the Resolute Professional Billing application. Throughout the project, and post go-live, they will be working closely with operations and finance, to develop and maintain appropriate workflows. The focus for this role will be on the core functions and processes of the billing office. This position will participate in a 24 x 7 on-call support rotation and will provide ongoing support to our Community Connect clients. This role will also support future Community Connect customers as the program expands beyond our first partner.

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Qualifications

Required

• Must have current Epic Resolute Certifications

• Must be experienced in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support

• Have good interpersonal and communication skills

• Must show demonstrative understanding of technical documentation

• Bachelor's degree

Preferred

• Five (5) plus years working in a physician and revenue cycle environment.

KEY RESPONSIBILITIES
• Designs, builds, installs, configures, and/or develops software to support clinical, administrative, financial and operational workflows.
• Analyzes clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
• May perform analysis and design of supporting technical infrastructures.
• Supports clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
• Assists with onboarding and training as needed.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Business Knowledge (Intermediate): Demonstrates the ability to apply multiple areas of business knowledge to successfully meet broad work objectives. Knowledgeable of the major business units of the company which relate to work responsibilities. Understands and monitors appropriate key business indicators as well as the competition. Able to communicate with users and customers regarding various business functions in an easily understood manner. Able to interpret and draw conclusions from business data. Demonstrates an understanding of overall business perspectives.
• Problem Management (Intermediate): Demonstrates mastery of Incident Tracking and Problem Reporting in practical applications of a difficult nature. Assures that the proper people receive problem reports as soon as detected. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering Incident Tracking and Problem Reporting products and services without requiring support and instructi