Senior Apple Endpoint Engineer

Leidos Digital Modernization Group in Windsor Mill, MD in support of the End User Centric IT Support (ECIS) Contract for Centers for Medicare and Medicaid Services (CMS) is looking to improve and advance the organization. Our program is focused on the delivery of end-user centric IT technology solution to our customer CMS where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the CMS enterprise and integrate end-user computing devices, conference room technology, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the CMS user base. We foster a positive end-user experience while ensuring protection of the data.

We are seeking a Senior Apple Endpoint Engineer to work within an ITIL environment. The position is in a highly customer focused environment that provides Apple Mac OS Engineering and proactive Administration support for the Centers for Medicare and Medicaid Service (CMS) End User environment. As an integral part of our IT department, you will be responsible for the deployment, configuration, management, and support of Apple Mac endpoints across the organization. Your expertise will ensure a seamless and secure user experience for our employees, enhancing productivity and innovation.

Primary Responsibilities:

The successful candidate may need to deliver presentations and produce well-written technical documents tailored to the customer's environment and objectives. Participation in scrum sprint activities related to Apple Mac OS solutions as required.

Additional responsibilities include troubleshooting and collaborating with other technical functional groups such as Service Desk, Datacom, EUA, Security, and Engineering Teams for all supported technical issues. Other duties will encompass, but are not limited to:

• Oversee the deployment, configuration, and maintenance of Apple Mac endpoints.

• Implement endpoint security measures, including encryption and access controls.

• Ensure compliance with company policies and industry standards.

• Provide expert-level support for Mac users, resolving hardware and software issues promptly.

• Facilitate the integration of Mac endpoints with other enterprise systems and applications.

• Develop and maintain scripts for automation and efficient system management.

• Monitor the performance and health of Mac endpoints, identifying and addressing potential issues proactively.

• Generate regular reports on endpoint status, usage, and security compliance.

• Conduct audits and assessments to ensure continuous improvement.

• Ensure processes defined in Endpoint Operations are being both implemented and followed.

• Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of end point hardware and software.

• Help identify areas of improvement not limited to technology but will include processes within existing Leidos engagement and define roadmaps to achieve improvement mainly in the Apple Mac Engineering space.

• Work closely with management to help guide the team with a customer focus approach and an ability to work as part of one or more cross functional team(s) supporting various new technology insertions supporting the CMS and Leidos missions.

Required Qualifications:

• Bachelor's degree and 8 years of prior relevant experience. Equivalent experience in lieu of degree may be considered.

• Proven experience in managing Apple Mac endpoints in a corporate environment.

• Strong knowledge of macOS, Apple hardware, and related technologies.

• Strong leadership experience.

• Expertise in macOS solution designs, technical documents, and diagrams of systems for assigned projects.

• Strong Mac engineering focus on packaging and distribution technologies.

• Expert knowledge in JAMF Pro administration, profile management, and configuration.

• Prior experience with JAMF Connect and integration with technology such as Entra ID, Okta, etc.

• Solid understanding of Active Directory Group/Users/Computers and their integration with JAMF Pro.

• Understanding of how to support a growing Mac environment and help scale the infrastructure as it grows.

• Proficiency with Windows 11, Microsoft 365 Apps, and Office for Mac.

• Solid understanding of infrastructure services: DNS, WINS, DHCP, VPN.

• Understanding of network protocols, security principles, and best practices.