Property Maintenance Specialist

Location: Detroit, Michigan 

Time Commitment: approximately 32-40 hours 

Anticipated Schedule: Based on the business needs. Weekends

The Property Maintenance Specialist role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Maintenance Specialist you are an important part of the Detroit markets operations team, supporting efficient and successful operations for our new Kasa Cadillac Square property. You will be responsible for the functionality, upkeep and preventative maintenance of our units furniture, fixtures and equipment alongside some of our technology.  You will be a subject matter expert for all building systems and ensure they function accordingly. Through regular inspections, taking direct corrective action yourself and vendor management when needed, you will ensure our guests have a seamless stay by making sure their unit is operating at 100%. 

Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to fixing in-unit broken items, installing replacement furnishings, replacing hardware, repairing drywall, painting, and other routine maintenance tasks. You will also represent Kasa from a hospitality perspective, and need to be comfortable interacting with a guest directly.  Lastly, you will also be a major stakeholder in any large scope building system repair, working with management and third party vendors.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

 

Required Qualifications

• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
  
  
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
  
  
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
  
  
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
  
  
• Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
  
  
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
  
  
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
  
  
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
  
  
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
  
  

Required policy information: 

• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
  
  

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

 

Expected Results

• Role Objective 1: Manage and develop the property's preventative maintenance programs
  
  
• Key Initiative: Identify and communicate in unit and property issues
  
  
• Key Initiative: Hit the R&M budget.