Sr. Director, Revenue & Operations

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Director, Revenue and Operations is responsible for all revenue-related and A/R responsibilities, as well as lead and develop the team that manages Billing, Contracts Review, Order Management, Client Management Solution Delivery and A/R function including Cash Collections and Cash Applications. You will formulate, substantiate and implement a cohesive revenue and A/R strategy that achieves Teladoc’s business objectives, including supporting significant near-term growth. This is a leadership position in every sense of the word, enabling you to articulate vision, lead growth, build relationships and deliver solutions.

Essential Duties and Responsibilities

• Responsible for revenue recognition policies and procedures are in conformance with ASC 606, U.S. GAAP, other pertinent authoritative literature, and the company’s established policies.
• Draft and/or review accounting memos, 606 contract reviews and positions related to significant, complex, and/or non-standard agreements / transactions and work cross-functionally with internal stakeholders including legal department to ensure deals are accretive and to provide conclusions, resolutions, and recommendations.
• Responsible for accuracy and propriety of journal entries, revenue accruals, account reconciliations, and all allowance accounts and analyses.
• Responsible for the monthly and quarterly revenue close process, including assurance of accurate and timely results in our ERP and all related boundary systems. Review significant, complex, and/or non-standard entries, credit memos and adjustments in the GL.
• Manage the quarterly reviews and annual revenue audit which includes PBCs and related analyses within the deadline.
• Comply with Sarbanes-Oxley section 404 requirement as related to revenue recognition, ERP, and boundary systems. Business owner of the SOX narrative, workflow, and relevant key controls.
• Responsible for OTC and related revenue KPIs, performance metrics, executive and management reporting dashboards, and operating targets.
• Lead special ad hoc projects as requested.
• Will be managing and leading a team comprised of Director, Manager, and Staff.
• Work on developing team and providing them opportunities to gain experience.
• Analyze revenue results to explain the drivers and changes in the Balance Sheet and P&L. Assist FP&A in their forecasting.
• Lead the Revenue Close Process Improvement and Transformation projects.
• Foster, build and manage productive, initiative-taking business partnerships with cross-functional internal organizations including Sales, Revenue Cycle Management (claims), Client Success, Product, Marketing, Operations, Technology & Development, Corporate FP&A, Legal and IT.
• Work cross-functionally within the organization on new initiatives and special projects such as evolving revenue models, strategic partnership programs and new product launches.
• Drive the technical application of revenue recognition, authoritative literature, and accounting guidance, including advising on deal structure, contract language, accounting consequences and outcomes.
• Identify opportunities to improve, automate, streamline, and implement OTC, Revenue, and related Finance process improvements.
• Review and document work performed by your team.

Qualifications Expected for Position

• Minimum 10+ years’ experience in accounting with a publicly traded company.
• Experience with a public accounting firm preferred.
• Excellent computer skills and knowledge of financial and other related systems (ERP, Oracle, Salesforce)
• A thorough understanding of U.S. GAAP.
• Proven leadership skills, with experience developing and building teams · Familiarity with complex 606 revenue recognition transactions.
• Solid written and verbal communication skills, with the ability to communicate technical accounting requirements to a non-technical audience.
• Strong analytical skills.
• Must have a Solution Delivery mindset in identifying, resolving, and/or partnering in issues and any companywide initiatives.
• Excellent business judgment.
• Self-motivation and drive, with a passion for teamwork.
• Collaboration skills and the ability to partner with and influence cross-functional personnel.
• A bachelor’s degree in accounting and/or Finance, or a bachelor’s in sc