Data Analyst

TITLE: Data Analyst

LOCATION: Remote

TRAVEL: Remote with minimal travel up to 5%

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions.  This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About The Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results.  We reach across disciplines and borders to serve our global organization.  We provide a roadmap for focusing on people, our work, and continuous improvement.  We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth.  We are the backbone of TPG. 

About the Role

The Data Analyst plays a vital role in transforming Quality Assurance (QA) audit findings into actionable insights that improve program performance and ensure compliance with Office of Refugee Resettlement (ORR) standards. This position supports the integration of data and quality assurance by managing dashboards, analyzing trends, and ensuring the accuracy of program-level reporting across Sponsor Services. 

What You’ll Do

The position is driven by a desire to understand and make a meaningful impact on humanitarian-oriented service opportunities. This position is keenly aware of the role that data can play in delivering insight and change within an organization. The Data Analyst possesses an analytical mind, interminable curiosity, and creative spirit. The role is responsible for creating routine and ad hoc data reports, is experienced with data cleaning, data manipulation, and data visualization methods. The role is primarily responsible for creating routine and ad hoc data reports using Tableau. and will also assist with data cleaning, data manipulation, and data coding and descriptive analysis in either SPSS or R. The position will work across teams, including case managers, quality assurance specialists, application development teams, and TPG leadership. The ideal candidate will possess a customer service mentality/sense of urgency and commitment to data quality and reporting accuracy. We value team members who think “outside the box” and encourage creativity.

Responsibilities include, but are not limited to:

• Data Integration & Reporting 
  • Develop and maintain integrated QA/data dashboards that visualize audit findings, operational KPIs, and trend analyses. 
  • Collaborate with the QA team and Case Review Team (CRT) to create reporting structures that support real-time decision-making and contract monitoring. 
• Performance Monitoring 
  • Track quality performance indicators across teams (Unification Specialists, CRT, Regional Coordinators). 
  • Analyze length of stay (LOS), remand rates, documentation errors, and audit pass rates to detect patterns and risks. 
• Audit Data Support 
  • Compile and validate data from internal audit reviews to ensure completeness and integrity. 
  • Support Operations Quality Analysts and the QA Manager in generating monthly audit summaries and trend reports. 
• Predictive & Risk Analytics 
  • Work with the Innovation and Quality team to develop predictive models that flag high-risk cases or patterns of non-compliance. 
  • Leverage data to inform early interventions, quality coaching, and corrective action planning. 
• Tool Development & Automation 
  • Support the development of automated QA tools and workflows using business intelligence (BI) platforms. 
  • Help streamline data collection processes through automation, improving accuracy and reducing manual workload. 
• Collaboration & Stakeholder Support 
  • Attend weekly syncs with QA and CRT leads to share insights, refine data models, and align metrics with program goals. 
  • Present findings to leadership and contribute to weekly, quarterly and annual reports shared with ORR and external evaluators. 
• Documentation & Data Governance 
  • Ensure all da