Women, Infants, and Children Clinic Supervisor - WIC Program *Multiple Locations, Multiple Vacancies* (Office of Community Care [OCC Dept.]) (Non-Civil Service)

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Job Summary

Under the direct supervision of the Clinic Manager, responsible for the supervision and management of assigned WIC clinic operations, determining WIC Program eligibility and providing Value Enhanced Nutrition Assessment to WIC applicants. Applies the Power of Influence (P.O.I.) principles when interacting with WIC participants and staff.

Job Description
 

Overview

Under the direct supervision of the Clinic Manager, the WIC Clinic Supervisor is responsible for the supervision and management of assigned WIC clinic operations, determining WIC Program eligibility and providing Value Enhanced Nutrition Assessment to WIC applicants.  Applies the Power of Influence (P.O.I.) principles when interacting with WIC participants and staff.

Essential Functions

1 Supervises and manages WIC clinic operations. Assures that assigned WIC clinic operations comply with WIC and City of Dallas policies, procedures and standards.

2 Provides direct supervision of assigned WIC staff including routine personnel actions such as training, scheduling, performance appraisal, discipline, and leave requests.

3 Schedules all clinic services and activities to maximize availability to WIC participants.

4 Evaluates clinic operations to ensure efficiency through observations, staffing and appointment scheduling procedures

5 Adheres to local agency Quality Management Plan including performance of all duties associated with Eligible and Food Delivery audits.

6 Adheres to the Nutrition Education Plan and class schedules.

7 Oversees compliance with the Breastfeeding Plan, in coordination with the Breastfeeding Coordinator and ensuring that all staff is provided required breastfeeding training.

8 Supports women during a normal breastfeeding experience.  Identify breastfeeding experiences that are not the norm and make an immediate, referral to the International Board Certified Lactation consultant.  (IBCLC).  Refer WIC participants to appropriate health care provider and documents follow-up. 

9 Issues breastfeeding equipment (electric breast pumps, manual breast pumps) and aids (nursing pads, large flanges) according to policies.

10 Coordinates clinic activities with clinic Manager.

11 Uses positive customer service skills to resolve participant conflicts and complaints, including those from Qualtrics.

12 Interviews and assesses WIC Program applicants to determine eligibility based on defined nutritional risk criteria, including health history, growth patterns, iron status, weight gain patterns, and dietary adequacy.

13 Provides Value Enhanced Nutrition Assessment to low and moderate risk WIC participants.

14 Determines the appropriate WIC food package for WIC participants.

15 Guides the participant’s choice for their next WIC nutrition education activity.

16 Approves the issuance of non-contract formula to WIC participants.

17 Teaches WIC group nutrition education classes as necessary.

18 Evaluates and coaches WIC Certified Specialists and clerical staff as needed.

19 Applies the Power of Influence (P.O.I.) principles when providing WIC services, interacting with staff, external customers, management team or any affiliate of the City of Dallas.

20 Performs other duties as assigned by Manager.

Minimum Qualifications

Education

Bachelor’s degree in Nutrition or bachelor’s degree with a minimum of 12 hours in foods and nutrition and 6 hours in life sciences.

Experience

Two years of experience in a supervisory or lead capacity.

Requires effective written and oral communication skills with basic computer skills.

Licenses and Certifications

Must have a Class C driver’s license and ability to drive throughout Dallas County.

Special Requirements

• Must be available to work some evenings and Saturdays.

• Must comply with WIC state policies regarding immunization.

• English/Spanish/Asian