Guest Relations Representative RPT

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.


The Guest Relations Representative position exists to perform diversified functions associated with representing FOF to guests/constituents that visit the ministry through hospitality, greeting, providing information, and operating appropriate Guest Relations stations. Requires occasional supervision and refers only specific, unusual problems to supervisor.


Essential Duties/Responsibilities:

• Greets and assists guests which may include providing information, directing visitors for tours, broadcast tapings or appointments, and booking special tours or birthday parties

• Ministers to guests/visitors one on one or in a group

• Attends to needs of guests as appropriate including administrative tasks at one of the department reception stations

• Is first security point for concerns or threatening situations to staff or guests. Enforces and implements security/safety procedures

• Operates Welcome Center including theater, shuttle, upkeep of Gallery, and other stations as necessary

• Conducts hour long walking presentations and answers questions concerning the work of Focus on the Family, its history, and goals

• Monitors flow of traffic, activities, and performs special duties pertaining to KYDS Radio, Kid’s Korner & Discovery Emporium

• Assists in short or long-term projects as assigned by supervisor, such as annual cleaning, maintenance, and repair of Whit’s End

• Stocks magazines and other complementary materials/resources for guests


Other Duties/Responsibilities:

• May staff Whit’s End Soda Shoppe and assist with various duties

• May collect social media content (i.e., stories, texts, pictures, video, etc.) for ministry use

• May brief broadcast taping audience with instructions for participation

• Serves as a floater to fill whatever position is needed

• May engage with guests while wearing one of the various character costumes

• Performs other duties as assigned


Managerial Breadth/Scope of Job:

• None


Working Environment/Physical Activities:

• Must be able to pass a Post Offer Prehire Physical exam

• Office and intra-campus environment

• Occasional holiday and weekend work is required

• Ability to stand, walk and speak for long periods

• Ability to lift 20-30 pounds


JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values


Personal Characteristics:

• Customer service oriented; dedicated to meeting customer needs credibly

• Self-control, integrity, consideration of others

• Teachable nature; adaptability, responsive and personable


Knowledge/Experience:

• High school diploma, plus additional courses equivalent to one year of college; confrontation training desirable

• 2-3 years of experience in dealing with the public

• In depth knowledge of FOF mission, philosophy, values, and objectives


Skills, Abilities and Special Talents/Gifts:

• Excellent interpersonal skills and the ability to interact with all levels and types of individuals

• Ability to memorize and retain numerous facts, scripts, and information pertinent to position

• Ability to maintain listener's interest and flow from one topic to another during presentations

• Must have a neat appearance, dress professionally and be able to represent the company in a professional manner