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Part-Time Style Guide
INDOCHINOUnited Statesfull_timeVerifiedPosted 10 Apr 2025
About the role
Compensation range: $18.00 to $18.50
The Style Guide is responsible for delivering exceptional customer experiences while contributing to the showroom’s overall sales goals. As a brand ambassador, the Style Guide ensures each customer feels valued and supported, providing personalized service and expert advice on products, fit, and styling. RESPONSIBILITIES: Sales Excellence- Drive individual sales performance by meeting or exceeding daily and weekly sales targets.
- Provide expert advice on product fit, styling, and customization options to ensure customer satisfaction.
- Manage customer appointments and walk-in consultations, delivering personalized and professional service.
- Support showroom sales goals by contributing to team performance metrics, including conversion rates and average order value (AOV).
- Build long-term customer relationships by maintaining detailed client profiles and conducting regular follow-ups.
- Deliver a seamless and memorable shopping experience by upholding the company’s customer service standards.
- Assist customers in selecting and customizing garments to meet their specific needs and preferences.
- Handle customer inquiries and resolve concerns with professionalism and a solution-oriented approach.
- Provide in-the-moment support to ensure each customer’s needs are met promptly and effectively.
- Educate customers about the brand, product offerings, and tailoring processes to enhance their understanding and engagement.
- Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
- Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
- Collaborate with tailors to communicate customer requirements effectively.
- Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
- Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.
- Ensure the showroom is clean, organized, and visually appealing, adhering to merchandising and display standards.
- Assist with inventory management, including receiving, organizing, and restocking merchandise as needed.
- Maintain accurate records of sales, alterations, and customer interactions.
- Collaborate with team members to ensure smooth showroom operations and an exceptional customer journey.
- Work closely with fellow Style Guides, Showroom Manager, and Team Leads to achieve showroom goals.
- Participate in training sessions and team meetings to stay informed about new products, promotions, and company updates.
- Share feedback and ideas with the team to improve showroom performance and customer satisfaction. <
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