Senior Quality Assurance Manager

Job Title: Senior Quality Assurance Manager
Location: WMFTS - USA - Supply - Devens, MA
Location Type: On-Site
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

This role will focus on:

The Sr. Quality Manager is a key member of the Senior Leadership Team, responsible for creating and driving the site quality strategy, fostering a culture of quality excellence to deliver high-quality products that meet customer and regulatory expectations.  They are responsible for the Quality Assurance, Quality Control and Supplier Quality teams within the organization.
This role provides strategic quality leadership and tactical oversight, developing a culture of ‘Right First Tiime’ and driving continuous improvement.
Demonstrating exceptional people skills, you will lead, mentor, coach, inspire and empower our talented teams and individuals to continuously learn, develop and achieve their full potential.

Key accountabilities include:

Strategic Leadership

• Define, own, and implement the site quality strategy, aligned with the corporate and global quality strategy, and compliance standards.
• Contribute to long-term business planning as part of the senior leadership team. Influencing senior stakeholders to embed quality into decision-making.
• Represent the site during external and customer audits, and customer quality engagements.
• Champion quality leadership and alignment across the site.
• Shape a culture where quality is integral to all operational and strategic decisions.

Quality Execution & Improvement

• Ensure, through embedding quality into all areas of the business, that products meet or exceed customer expectations.
• Monitor and continuously improve quality systems, ensuring compliance with ISO, other applicable standards, and customer quality expectations.
• Drive initiatives to enhance product quality, reduce defects, and improve right-first-time performance
• Drive improvements in supplier quality, in collaboration with the supply chain team, overseeing supplier qualification, audits and ongoing performance monitoring.
• Lead root cause analysis ensuring the implementation of effective corrective and preventive actions (CAPA).
• Ensure product technical transfers are completed compliantly and appropriate oversight and controls are in place for transferred products.
• Working with quality peers across Watson-Marlow, ensure the standardization of quality processes to drive quality improvements locally and globally

Quality team leadership & development

• Lead and manage the site quality assurance, quality control and supplier quality teams, ensuring clear objectives, performance management and professional development
• Oversee and improve QA activities including batch record review, SOPs, deviation management, change control, CAPA, and product release. Ensure quality and compliance driven decision‑making to support uninterrupted operations.
• Oversee and improve QC activities including incoming inspections, in process quality inspections, finished goods releases, and calibration/metrology services.
• Foster a culture of accountability, collaboration, and continuous improvement within the quality function
• Develop succession plans and build capability to ensure the development of high-performing teams to meet future business needs.

Compliance oversight

• Maintain site compliance with all relevant regulatory requirements and internal quality standards.
• Ensure site readiness for audits and inspections, providing education and direction in the activities and behaviours required to ensure a successful audit.
• Lead responses to audit findings, ensuring clear and timely communication with auditors.
• Oversee key quality processes, such as, document management, non-conformance & CAPA management, change management, risk management, and validation.Ensuring outputs meet the needs of the business and our customers.
• Define, implement and monitor robust quality KPIs.Using data-driven insights to influence strategic decisions and resource allocation.

Training & Competency

• Develop and implemen