Senior IT Project Manager

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

The ServiceNow IT Operations Team is seeking a Senior IT Project Manager to lead ServiceNow Service Catalogs, ServiceNow Intakes, and related projects. This role is the fourth level in a five-level career path and involves managing large, complex, cross-functional projects across business applications, whether automated or manual. The Senior IT Project Manager will establish clear objectives, develop plans to achieve them, and lead teams to deliver results while balancing competing demands for quality, scope, time, and cost.

This role also includes mentoring colleagues and fostering continuous improvement in project management practices across the organization. The ideal candidate can manage projects effectively without extensive subject matter expertise, adapt to diverse stakeholder expectations, and contribute to the overall advancement of project management knowledge and skill within the company.

Principal Duties and Responsibilities

Project Management

• Delivers results for medium and large cross-functional project initiatives within established timeframes and quality measures.
• Utilizes advanced level project management skills and extensive knowledge of the System Development Lifecycle (SDLC) methodologies to manage assigned projects.
• Consults with business leaders to translate a project idea into a defined project with goals, objectives and scope.
• Identifies resources needed, negotiates with people managers as required to lead a project team, ensuring clarity of project roles and responsibilities, so that all project plans are completed within defined timeframes, meeting objectives and strategic goals.
• Develops and implements communication and reporting mechanisms to manage issues, risks, and timely delivery of initiative results. Translates project goals and objectives into a defined future state and project success measures that can be understood by project stakeholders, project team, and others.
• Ensures business needs and objectives are effectively captured in functional and non-functional business requirements for a system, process, or workflow.
• Oversees business requirements to meet expected business solutions and traces delivery of requirements through testing to final implementation. Generally, understands business requirement management and quality management in order to provide expected business solutions. Manages project quality through activities such as conducting appropriate reviews, obtaining approvals, and taking corrective action when necessary, with mentoring by a more experienced program manager, if applicable.
• Ensures that project documentation is complete, current and archived appropriately.
• Articulates project management best practices with peer group and others within Unum, as applicable.
• Contributes to adjustments to the corporate system development methodology.
• Proactively identifies barriers and resolves issues, determining contingency plans (executing as needed), while mitigating risk. Escalates issues to appropriate audiences for awareness and/or additional support.

Leadership

• Proactively establishes and maintains cooperative, productive cross-functional partnerships on current projects and deliverables and prepares for future project opportunities.
• Promotes the benefits of change and acts as a catalyst for change across the corporation and adapts to changes imposed by others.
• Organizes and directs the activities of cross-functional pro