DevOps Senior Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Senior DevOps Manager leading the DevOps team facilitates the development and maintenance of our state-of-the-art CI/CD environment. This leadership role manages a dedicated and highly performing DevOps team responsible for maintaining our infrastructure, and putting in place mechanisms for quality, rapid deployment. The Senior DevOps Manager works closely with Engineering, Product, and Client Services to ensure that releases are of the highest quality possible while working very closely with developers and stakeholders to deliver solutions that meet U.S. Banks technical and operational needs. Working in both healthcare and financial environments, this role will be supporting engineering efforts to ensure that both the environments and products are standards compliant.

• Lead a team of DevOps Engineers and coach team members in DevOps best practices.
• Provide leadership and support for the technical engineering team to ensure they understand and meet delivery, financial, productivity, service, and quality goals.
• Coordinate with other engineering and customer support groups to achieve fast, quality development and deployment cycles.
• Strategize, plan, and manage all processes related to continuous integration, continuous delivery, and process automation.
• Implement the adoption of innovative technology practices and continuous improvement processes that deliver business value.
• Work closely with team to formulate, implement, and measure outcomes of strategic plans and goals. Assist with setting a vision for the future, including developing plans to meet or achieve business needs.
• Recruit, retain and foster development of a diverse team with an appropriate mix of technical, interpersonal, and leadership skills. Identify and develop staff with leadership and management potential.
• Develop, motivate, and evaluate performance of team, which includes managing to identify developmental assignments and training opportunities, working with individuals on their career goals, delegating responsibilities, providing timely feedback, and evaluating performance on any of the preceding duties.
• Support development teams both locally and overseas with ongoing DevOps and infrastructure needs.
• Assist governance, compliance, and risk management teams to ensure the system consistently meets the requirements for certification and accreditation.
• Ensure compliance with all applicable HIPAA, HITRUST, PCI, and SOC2 requirements, service and quality measures, procedures, and controls to ensure the highest level of public confidence and operational integrity.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Eight or more years of relevant software engineering experience
- Five or more years of experience leading a software engineering team

Preferred Skills/Experience:

• Bachelor’s degree in computer science, engineering, or related field or equivalent combination of experience and education.
• 5+ experience in a DevOps role or equivalent technical role.
• 3+ years of proven technical team leadership experience.
• Hands-on experience in CI/CD environments, including development, maintenance, and management.
• Experience with software monitoring tools such as Datadog.
• Knowledge of cloud networking architectures, cloud operations, security, automation, and orchestration.
• A passion for technology & a thirst for knowledge, with an openness to identifying and learning new and emerging DevOps and cloud technologies.
• Experience with high performance, highly scalable, and fault-tolerant multi-tenant SaaS-based applications including logging and monitoring solutions.
• Strong communication and problem-solving skills.
• Exceptional customers facing support and fault resolution skills.
• Excellent leadership skills and ability to coach, mentor and lead a team in accordance with agile methodology and thought leadership.
• Excellent consulting and stakeholder management skills.
• Demonstrated ability to effectively communicate with all levels of business both verbally and in writing.
• Experience provisioning and operating infrastructure in AWS.
• Well versed with the following DevOps strategies