Customer Service Operations Coordinator

Position Title:

Customer Service Operations Coordinator

 

Pay Rate:

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Full-Time

 

Physical Location:

North Kansas City Sheet Plant

1910 Warren St

North Kansas City, MO 64116

 

The Job You Will Perform:

• Order Management
  • Coordinating all corrugated purchases / orders from 6 plants to 18 sheds – 50M tons annually
  • Maintains the Delivery Tracker to ensure deliveries are timely
  • Monitor inventory levels to determine when inventory needs to be ordered vs transferred                                                                                              
  • Develop a Cost Decision Matrix to determine where to purchase inventory based on variable contribution, freight, availability, etc.
  • Authority to move inventory between districts as needed
  • Take customer orders either directly from customers, shed supervisor or sales rep/managers
• Inventory Management
  • Inventory Reserves – aged and obsolete inventory
  • Coordinate with sales managers on manufacturing locations
  • Monthly meetings with all sales reps
  • Assist and be the back-up for Inventory Stock Ups in WITRON
  • Purchased Stock vs Invoiced Tons reconciliation and analysis            
  • Monthly Inventory Change analysis to determine composition                                                                                                                                                                                                                                                                                       Supervisory authority over contract shed operational personnel  for setting line-ups
• Price List Management (156 Price Lists, 2000 Items)
  • Build pricelists for each of the 20 Sheds by Customer
  • Maintain pricelists throughout the year for continually changing prices from Sales Reps
  • Review of approved price lists with Sales Manager
  • Field questions and help with quote requests from Sales and Customers
• Set up New Customers in WITRON and maintain existing customers approximately 65 Customers
• Assist Centralized Invoicing to resolve billing errors/issues
• Review Variable Contribution and adjust “Outside Purchase” on Specs when Transfer Pricing changes
• Create Specs for new items and maintain existing items
  • Work with manufacturing plants and Shed Supervisor
  • Ensure accuracy of Specs in IFreeway
• Assistance in annual Cost Update
• TIC management
  • Work with Sales Rep and Customer to review invoices for pricing errors to issue credits as needed
  • Coordinating TICs received from sister plant for defective boxes and reconciling to ensure credit is received in proper accounting period
  • Input and ensure all TICS are resolved through Customer Service Reps in a timely manner approximately 200 annually
• Process Improvement
  • Work closely with team members, internal departments, customers and sales to identify and implement ways to improve business processes and team’s performance
  • Improve / Implement Customer Service and Commercial processes and reporting

 

The Skills You Will Bring:

 

• High school diploma or GED.
• Computer data-entry experience and proficiency in Microsoft Office.
• Experience in the corrugated industry OR 3+ years of customer relations experience.
• Excellent business communication skills both verbal and written.
• Experience with high volume accounts and customer complexity.
• Experience working in a manufacturing environment preferred.
• Preferred Competenc