Job Description Summary

The Area Service Leader (ASL) will oversee the service operations within a designated geographic area, ensuring the delivery of high-quality service and support for diagnostic imaging equipment within partnering customer sites. This role involves managing a team of Field Service Engineers, coordinating service activities, and maintaining strong relationships with customers to ensure their satisfaction and the optimal performance of equipment.

The ASL will lead a team of biomedical equipment technicians located across the region covering parts of North and Central Florida. The preferred candidate will need to be willing to reside in the Orlando/Ocala FL area.

This is a remote role that requires the successful candidate to travel locally to customer sites 2-3 days a week.

At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.

Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

• Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline

• All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and biomedical equipment engineering.

• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

• Has knowledge of best practices and how own area, integrates with others; is aware of the competition and the factors that differentiate them in the market

• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

• Functions with some autonomy but guided by established policies or review of end results. 

• The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Required Qualifications

• Bachelor's degree, or military education program (equivalent) with a minimum 6 years of experience in the medical services industry.

• Leadership experience that includes leading technical teams.

• Previous experience servicing biomedical equipment.    

• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection. 

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics

• Strong oral and written communication skills.

• Demonstrated ability to analyze and resolve problems.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

• Previous experience managing teams strongly preferred.

• Experience interfacing with external and internal customers.

• Experience with P&L statement.

• Ability to travel extensively within ident