Customer Project Rep or Customer Project Associate

Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

 

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.

 

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

The Customer Project Associate or Representative assists or leads in the coordination and oversight of service-level and routine, less complex customer projects (moderately complex customer projects for the Customer Project Representative level).

Will coordinate activity among numerous functional areas to meet critical objectives under pressing timelines. Assists in developing and monitoring comprehensive up-to-date work plans for all project work segments, including schedule milestones, expenditures as well as cash flow models.

 

Minimum Requirements

Minimum Requirements - Customer Project Representative:

- High School/GED and successful completion of APSs Customer Project Representative Training Program, OR Bachelor's degree in business or related field and one (1) year project management related experience with knowledge of transmission or distribution construction requirements and practices ; OR an Associate Degree in a related discipline with three (3) years construction/customer project related experience with knowledge of transmission or distribution construction requirements and practices; OR High School Diploma and five (5) years related combined experience in design or construction project management; OR equivalent combination of education and related design or construction project management experience.
- In lieu of completing the APS Customer Project Representative Training Program, successful candidate must test out of Customer Project Representative training and development subject matter.
- CPM Battery Aptitude Test is required.
- A valid Arizona Driver's License is required.

Minimum Requirements - Customer Project Associate:

- Bachelor's degree in Business,, or related field; OR Associate Degree in a related discipline with one (1) year related combined experience in design, construction project management or customer service; OR High School Diploma and 2 years related combined experience in design, construction project management, or customer service.
- Previous experience working in a "Customer-facing" role.
- Must successfully complete Customer Project Representative Training Program within eighteen (18) months of placement in position.
- CPM Battery Aptitude Test is required.
- A valid Arizona Driver's License is required.

Preferred Special Skills, Knowledge or Qualifications: Computer skills: Windows, Word Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera. Proficiency in the application of PC skills and programs for data management and project scheduling as well as the analytical ability to evaluate the interdependent relationship of project variables. Basic electricity course and drafting/CAD experience. Successful completion of college Algebra. Strong interpersonal verbal and written skills. Organization, project management, communication, and negotiation skills are essential. May require Emergency response support for unusual or emergency situations, such as summer storms and/or other catastrophic events

Major Accountabilities

1) Perform as project representative for moderately complex projects (primarily level 1, 2 and 3 projects which typically include new services, moderate-scope power extensions, smaller multi-family units or developments, and other smaller commercial customers). Plan, schedule, and coordinate all facets of the project from initiation through construction, energization and close out. Ensure consideration is given for the best company source of power and most cost-effective design and adhering to the specified area as requested by the city for new installs, upgrades or relocations.
2) Perform planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close-out.
3) Effectively interface with customers/developers, internal departments, and municipalities to assess their needs, d